Job Ref: 213550423

Date: 2021-04-15 12:16:47

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Role: Account Manager

Location: Milton Keynes or Coventry

Salary: Up to £53,000 + benefits

I am delighted to be partnering with a global BPO outsourcing company and they are looking to appoint an Account Manager for business account. I am looking to speak to Account Managers from a strong contact centre background ideally within BPO outsourcing to manage and grow the relationship with that client further.

Account Manager responsibilities include:

Owning day to day client engagement and relationship, both in person as well as through relevant reporting on data/insight to campaign and contractual performance
Be primary point of contact for the client relationship
Effective financial forecasting and reducing any risks accordingly
Introducing and communicating relevant protocols between client and key internal stakeholders
Working with operations and other key internal stakeholders whereby individuals are held accountable for their contribution to understand client/campaign deliverables
Owning and delivering structured weekly and monthly business reviews with both internal and external stakeholders as well as participating in quarterly business reviews
Drive account growth The ideal Account Manager candidate will have:

Operational experience within BPO or outsource call and contact centre industry
Client services and account management experience
Lead contact centre operations teams
Ideally come from a Financial Services and BPO background
Owned and delivered monthly business reviews as well as participating with Account Director
Strong relationship building skills that will drive forward a partnership with the client and garner trust and confidence
Strong communication skills and can relay information and data with ease to a wide audience both verbally and through reporting
Ability to work with senior leaders in the operation whilst holding parties accountable for their remit to deliver to client
Self motivated and drivenPlease follow the link to apply for this Account Manager role

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