Job Ref: 212794161

Date: 2020-11-23 15:08:39

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Our client has a vacancy for a traditional Account Manager and is a non-sales based position which involves proactively managing existing client relationships, to deliver profitability, retention and scheme growth. The role is focussed on developing and managing client relationships through regular and planned contact, consistently delivering the highest service standards to ensure maximum retention through client satisfaction. This role is to provide 12 months maternity cover.

You will be a top-level customer services champion for the division. The successful candidate will proactively work with clients to drive increased engagement and take up and will deliver Gross Profit targets to the business as projected for each account. This role will maintain a close relationship with all internal and external stakeholders to ensure the smooth management of new and existing clients and there will be a lot of liaison with internal departments to ensure deadlines and implementation timeframes are adhered to in accordance to the client brief.

The successful candidate will be fully conversant with all aspects of the schemes and will maintain accurate and timely records in appropriate databases and formats. This is a busy, fast paced and fun environment, and full of variety!

You will manage a range of existing and new clients working with a mix of products, across a range of different platforms. Where possible, proactively develop and grow each account within your remit. Ensure maximum profitably and adhere to best practices to maintain high levels of client satisfaction. This will include presenting ideas to existing clients and developing strong client relationships. Manage and develop your team to deliver the day to day activities of these accounts and support the team where necessary. Work alongside the Account Director to ensure that your accounts are operating in line with the current business strategy.

Requirements

Working in a fast-paced client focussed team it’s important to possess the following attributes: • Excellent written and verbal communication skills

• 2 years account management experience

• Strong interpersonal skills with proven ability of communicating effectively with clients and colleagues of all levels

• Creativity and flair

• Excellent customer service ethic with commitment to exceed expectations at every opportunity

• Proactive in approach in nurturing and developing client relationships

• Proficient in the operation of IT solutions. To include: spreadsheets, word processing, CRM systems, project management tools, and related products.

• A good standard of education is required.

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available

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