Job Ref: 215785474

Date: 2022-02-10 14:35:25

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Are you looking for your first step into the world Account Management?

Do you have experience working within Customer Service?

Would your colleagues describe you as methodical & organised?

Then I am recruiting for a Account Coordinator to join the Service Support team of a national distributor. We are on the hunt for an experienced Customer Service professional to support key customer accounts with processing claims, liaising on repair calls & general customer enquiries.

The role:

Engaging with customers to understand their needs
Logging all calls & updates on the CRM system
Liaising with Service Call Planners to book in jobs
Providing support & further information to technicians in the field
Advising customers on ETAs, issues & completion times
Providing quotes & logging orders, ensuring delivery
Evaluating warranties, raising orders & POs

The package:

£21,000
Monday to Friday 8:30am-5:00pm
25 days annual leave plus bank holidays
Hybrid working options
Free tea, coffee & parking
Staff perks & savings scheme

The ideal candidate:

Excellent customer service skills
Good telephone manner
Strong written skills
Able to remain calm under pressure
Self motivated
Knowledge of SAP & Microsoft Excel

This is the ideal opportunity for someone who has experience in a service or account coordinator role, with great customer service skills!

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

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