Job Ref: 213132230

Date: 2021-02-04 12:32:59

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2x Customer Service Advisor

Aylesbury

Salary £27,319 Per Annum

Full time – 37 hours per week 

Fixed Term – 31st March 2021

The Vale of Aylesbury Housing Trust is a Buckinghamshire based housing association providing homes and services to local communities throughout the Vale of Aylesbury, we have around 7,500 homes. We pride ourselves on working closely with residents and surrounding communities to make sure we deliver high quality housing, homes and services. We are looking for 2 Experienced Customer Service Advisor’s to help us achieve our vision and goals.

The Role:

As a Customer Advisor, the post holder is required to provide an excellent, extensive, comprehensive and seamless service to internal and external customers, proactively promoting the Trust’s services. Undertaking regular training and development to gain additional knowledge of the service. Working as part of a team handling customer enquiries across the full range of services. The Customer Advisor supports the overall service and performance plans operating within the Contact Centre and works to achieve personal performance targets and service levels, aiming for continuous improvement and providing flexible cover across the team.

Required Skills and Experience:

Experience in working for a housing provider, or experience in customer service or other frontline customer facing role

Excellent customer service skills, along with the ability to demonstrate empathy

Excellent call management skills
Excellent communication skills, ability to listen to the needs of the customer, to deliver the best outcome

Ability to make decisions and act on them confidently
E&D Commitment: 

Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury Vale’s diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we especially welcome applicants from BAME backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity.

Closing date: 18th February 2021 – Midday

Interview date: 25th February 2021

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