Job Ref: 213377596

Date: 2021-03-17 10:11:54

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Our client is looking for a highly skilled Sales Negotiator with a proven track record within the New Homes sales industry. You will need to prove that you have had previous New Home Sales experience with the ability to be able to demonstrate your previous track record in the industry. This will be for a development in Milton Keynes selling a range of properties.

Key Responsibilities –
Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales across all sites within the designated area of the sales hub.
Create and deliver informative and clear Virtual tours of sites and house plots to all customers within your specified sales hub
Manage and implement new innovation in fulfilling the business targets on new home sales across all sites within the designated area of the sales hub.
Negotiate with customers to ensure the best sales outcome for the business
Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions
Ensure effective management of sales visits with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively.
Travel to all sites within the specified sales hub's area to undertake pre booked customer appointments
Have a detailed knowledge of all the sites and the build progress within the specified hub to ensure each customer is given every opportunity to purchase a new home
Have detailed knowledge of all the house types, plots available and upcoming within all sites within specified hub to ensure each customer is given every opportunity to purchase a new home.
Proactively manage and follow the sales process as set out in the Sales induction training and development and Procedure Guide with every customer.
Proactively working as a member of the sales team within the area and demonstrating effective team working skills with others who may be in the same hub area or area.
Evaluate each sales process with a customer as to how the sale can be achieved more effectively, efficiently and profitably for the Company.
Proactively sell all types of customer extras across all reservations to drive additional profit for the Company.
Ensure every customer contact is recorded on the relevant IT system and in line with GDPR.
Deal with all customers in a polite, friendly and efficient manner.
Respond to all cancellations making every effort to 'save' and if necessary, re negotiate the reservation and at all times identify the reason for cancellation and offer any suitable alternatives within other sites.
Have detailed knowledge of all relevant purchase assistance schemes, alternative site and house type options as directed by the Company, to ensure every customer is offered a bespoke choice of sales and purchase options for them.
Work with the Site teams across all Hub sites to understand the progress of build of current plots and prospective plots in order to provide customer information to the sites and, in turn, clearly communicate with the customer.
Implement the Company's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
Deliver high quality home demonstrations both virtually and face to face in conjunction with the build/maintenance teams in the home that the customer has purchased.
Carry out daily tasks required for each of the specified sites within the hub.
Work alongside colleagues within the sales hub to ensure all aspects of the sales process are completed to the required standard with all customers.
Ensure all relevant stakeholders and colleagues working within the relevant sales hub are informed of key departmental developments.
Take responsibility for all company property and equipment across each site within the specified sales hub.
Maintain high standards of presentation of all sales sites, show homes and stock units across all sites within the specified hub and report and monitor any remedial action.
Maintain clear and consistent communication style aligned with the Company's values and sales strategy in all forms of communication both internally and externally with customers and stake holders.
Represent the Company in sales negotiations and administration in a professional, efficient and timely manner.
Ensure you have read and understood the Company's health and safety policies and procedures and promote and comply with them at all times.
Report any accidents or near misses immediately to your line manager and record them in the accident book.
Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager.
Wear appropriate protective clothing on site at all times.
Attend all health and safety training as required by the Company.
Induct, with the help of the Site Manager/Maintenance Supervisor, all sales staff and agency staff in health and safety.
Ensure all personnel are using the 'personal safety devices' and mobile phones, and address noncompliance.
Ensure customers wear the appropriate protective clothing if required
Ensure customers comply with all Company health and safety policies and procedures at all times

The housebuilding business operates across 13 regional offices, which are currently developing around 200 sites across England. The design and construction blend tradition and innovation, creating homes and developments with contemporary living standards. Their product range includes one-bedroom apartments through to larger five-bedroom family homes.

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