Job Ref: 214755651

Date: 2021-09-27 17:19:08

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TXM Recruit are partnered with a UK leading Main Contractor, who have a fantastic new opportunity for a Resident Liaison Officer to join their team in Buckingham.

Start Date: 29.09.21
End Date:  23.12.21

Monday to Friday 
08.30 – 16.30

Role Description:  

Produce regular Newsletters and information bulletins to keep local residents informed of the regeneration works
Where appropriate, consult with resident representatives and groups, and other stakeholders arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues
Liaise with all returning tenants to agree on the individual finishes to their homes in line with the menu of options available.
Use social media, such as Facebook and Twitter to communicate progress of the programme, upcoming events, good news stories, etc.
Liaise with site management staff to enable the flow of information between all parties
Complete relevant administrative tasks, such as the collation of monthly employment data to feed into KPI monitoring reporting
Manage complaints in line with our complaints procedure
Produce and distribute high quality, easy to understand communication materials as requested
Participate in Project Management meetings as required
Work with the Community Investment Officer to deliver initiatives to the residents
Observe site Health & Safety rules and ensure any risks are reported immediately to the site manager
Seek continuous improvement in resident liaison procedures
Any other reasonable management requestRequirements:

Previous experience within a customer service based role
Basic understanding of construction in social housing
Previous resident liaison experience within the construction / social housing sector
Report writingSkills / Knowledge

First rate communication skills
Proficient using social media
Good at developing relationships
Ability to work remotely as well as part of a team
Able to work to deadlines
Computer literate in MS office/ Publisher or similar
 
APPLY NOW or contact Natalie Gomm on (phone number removed) / (url removed)  to discuss further

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