Job Ref: 215228450

Date: 2021-11-23 10:19:09

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About The Role
EKFB is committed to improving lives, communities and the engineering and construction industry by providing sustained employment opportunities and being a good neighbour.
 
We’re looking to recruit a Public Response Coordinator to join our Engagement Team based from Milton Keynes. In this role you can expect to lead on reporting and tracking of all engagement data and correspondence within the Stakeholder Relationship Management system (SRM). We would like you to support the roll out of the SRM including introductory training across the wider business.
 
We'd like you to support the Public Response Manager and the HS2 Complaints Team in meeting the KPI's for urgent construction-related complaints. You will also monitor the EKFB complaints and enquiries inbox which may also include monitoring at evenings and weekends.
 
You will assist the assessment of priority for complaints, investigating issues and enquiries and drafting responses. Regular communication will need to be kept up with the HS2 Helpdesk to ensure process is followed and response times are being met.
 
We would like you to work closely with the Public Response Manager to prepare reports and updates for the wider team as well as identifying opportunities for improvement.

About The Candidate
Key Skills and Qualifications:

Proven working experience in stakeholder engagement
Proven experience with dealing with enquiries and complaints in an effective and timely manner
Experience working with CRM / SRM systems, preferably Dynamics 365
Background knowledge of GDPR and confidentiality
Excellent communication skills
Experience in the construction or engineering industries

About The Company
EKFB is a joint venture that brings together international, market leading expertise from four leading civil engineering and construction companies: Eiffage, Kier, Ferrovial Construction and BAM Nuttall. All four partners have specialist expertise in the design, construction, operation, financing and maintenance of railway networks, including the construction of one of Europe’s latest high speed rail projects. 
EKFB is proud to have been appointed by HS2 to deliver civil engineering works across an 80km section of the new high speed rail link between the Chiltern Tunnel and Long Itchington Wood. Our scope of the works includes 15 viaducts, 5km of green tunnels, 22km of road diversions, 67 overbridges and around 30 million cubic metres of excavation. EKFB is committed to improving lives, communities and the engineering and construction industry by providing sustained employment opportunities and being a good neighbour, protecting the environment and the places we work. 
If you would like to be part of our collaborative, enthusiastic and forward-thinking culture, then please apply today. 
In return, we’re offering a competitive salary & benefits.
EKFB brings together international, market leading technical expertise. We have an industry leading track record of delivering major infrastructure projects, including Crossrail, the Millau Viaduct, Mersey gateway and the Bretagne-Pays de la Loire High Speed Rail link.
We are committed to, and strongly believe in, inclusiveness and equality of opportunity. Everyone who works with EKFB has a contribution to make; this is why we welcome applications from different backgrounds, experiences and abilities. Our aim is to create an inclusive environment where everyone feels they are able to be themselves. Please contact us if there is any additional support you might require making an application. 
Please note your CV may be shared with joint venture partners on this project.

Pre-employment checks: 

It’s worth remembering that we’ll undertake the relevant/standard employment checks if you’re successful in the selection process. This includes taking up your references, as well as checking your ID, driving licence (if appropriate) and your right to work in the UK. Some roles may also be subject to further pre-employment checks.

NB. BPSS security clearance will be required (to be undertaken as part of onboarding process)

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