Job Ref: 215734872

Date: 2022-02-04 09:52:49

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The Vacancy

We are seeking a truly exceptional individual to work in our Repairs Investment Department, an integral part of the Property (Services) Directorate. Reporting to the Operations Manager Planned and Surveying Works, you will manage our Direct Labour Operations (DLO) team and sub-contractors as required to undertake all planned cyclical decorations and replacement of our window and door programmes in our customers’ homes.

About the role

Managing and delivering the Investment Programmes as required by the Asset Team, efficiently and effectively delivering its’ stock investment and improvement programmes including all aspects of design, installation and operational services and coordinating adaptations as may be required. You will lead and support the team in all aspects of, Contract Administration, Procurement, Health and Safety including Asbestos and CDM procedures and management.

Bringing forward improvements, considering the business case for investment and alternative use, as well as asset protection issues. Delivering excellent customer service consistent with group strategies and objectives, ensuring all work is managed within agreed service level standards, budgets and quality requirements. Providing a comprehensive, cost-effective planned improvement service, including the development of appropriate strategies, work plans and procedures, delivering a programme of investment to achieve and sustain the Decent Homes standard.

Your effective planning skills will be utilised to ensure the team works efficiently to meet the needs of the customer and colleagues in delivering consistent customer focussed and value for money services. Supporting with the procurement of contracts in relation to the maintenance of the housing stock and manage these contracts to provide a cost effective, efficient service to the Group’s properties, maximising customer satisfaction and performance according to the relevant contracts.

You will also evaluate and proactively manage all H&S/risks that relate to asset management and service delivery. Develop and implement a performance management approach, ensuring that all measures and management information support continuous service improvement, attending Company work groups as may be appropriate.  Support corporate working by attending working groups for asset management, procurement and risk/health and safety.

About you

You should be organised, disciplined and flexible. The work is interesting and varied and you will need to work collaboratively ensuring that all works are carried out to a high standard and maintaining customer satisfaction. You should have the following skills/experience:

Professional Qualification (CIOB) OR similar/equivalent experience
Prior experience of managing, directly employed labour and sub-contractors (preferably in social housing sector)
Able to lead, motivate and supervise a large team to achieve targets and high standards of work and customer satisfaction
Good understanding of all trade works; including: kitchen & bathroom renewals, window & door replacements, roof upgrades gutter & fascia replacements, damp works, internal and external decoration works
Good interpersonal skills and the ability to communicate effectively with customers, external agencies and customer/resident organisations, both verbally and in writing.
Intermediate IT skills including ability to use Microsoft Word and Excel
Commercial awareness and able to analyse statistical and other information to produce meaningful management reports with appropriate recommendations
Pragmatic, creative approach to problem solving with emphasis on fast, practical solutions
Health & Safety awareness

About us

We are a Best Companies 1 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. We are clearly focussed on the delivery of our five-year corporate plan with ambitious and challenging objectives including improving our environment and sustainability targets to deliver quality homes to people who need them. We’re proud to offer great benefits and have a committed approach to employee wellbeing. We offer an attractive range of benefits:

Holidays – 25 days to start (this rises with service to a maximum of 30 days) plus 3 paid days between Xmas and new year when we close, plus the opportunity to buy up to another 5 days each year (subject to conditions)
Pension scheme: employee minimum contribution of 3% and Paradigm will contribute 7.5% or 9.5% depending on the employee’s contribution rate.
Annual Bonus potential
Family Friendly policies incl generous Paternity, Maternity, Shared parental and adoption leave, sabbaticals and more
Health Cash Plan – worth over £1,800 p/a includes Dental, Optical, Prescriptions and Flu jabs, Physiotherapy, Chiropractic therapy, Reflexology, Sports massage and more. It’s free to add up to 4 dependent children aged up to 24yrs (if in f/t education) and each child is entitled to 50% worth of your allowance for each category!
Professional Sponsorship Scheme (subject to conditions) and professional subscriptions paid
Remote hybrid working
Up to 3 paid Volunteer days a year
Newly created modern offices collaborative offices, with free parking and charging electric vehicle charging points for vehicles
Car Leasing scheme (subject to conditions)
Rewards platform
Opportunities for career advancement – if that’s what you want, but it’s fine if you don’t
Social events, such as Quiz nights, Xmas Party, Summer BBQ (Covid permitting)

We support flexible working and welcome applications from all sections of the communities we work in shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification.

If the above appeals to you, apply today and/or pass on these vacancy details to someone who may also fit the bill. What have you got to lose?

Further information

As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.

Thank you for your interest in Paradigm Housing Group thus far.

Shortlisting will be conducted in line with the essential and desirable criteria set out in the person specification. We reserve the right to close this role earlier than the published date should a suitable candidate be identified.

The Company

We are Paradigm Housing Group. 

We manage more than 15,000 homes across the South East.

We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.

As a charity, the money we make goes into building new homes and providing an excellent service for residents

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