Job Ref: 213013415

Date: 2021-01-13 16:37:20

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Our Client, one of the leading independent house builders in and around the Homes Counties, are dedicated to producing an exceptional product and delivering outstanding levels of service to homebuyers.

They are looking for an experienced New Homes Customer Service Co-ordinator who will be based in their office near High Wycombe. You’ll provide the Company’s customers with an efficient, accurate and responsive customer service by receiving customer communications and co-ordinating contractors and internal customer service staff to ensure all issues raised are monitored and satisfactorily resolved, through the 2-year warranty period and beyond in accordance with the commitments to exceptional service.

You will manage department diaries and arrange appointments for service calls, raise instructions and defects notices via the customer service database to Contractors, Suppliers and Site Managers and monitor and report the progress of works. You’ll be responsible for ordering materials via the Buying Department or directly with suppliers and log incoming invoices and tie-up with contra-charge notices.

Suitable applicants will have experience in this or some sort of administration or customer service role within new homes or a housing association. You’ll be self-motivated and result orientated and possess a passion for delivering exceptional customer care. Strong communication skills are essential coupled with a keen eye for detail and the ability to work on multiple cases at any one time. You’ll be computer literate with a good knowledge of Microsoft Word, Excel and Outlook and have experience of working with in-house databases. Only applicants with new homes or housing association experience will be contacted.

Due to the high volume of applications, if we do not contact you within 7 days unfortunately your application has been unsuccessful on his occasion

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