Job Ref: 214499663

Date: 2021-08-24 10:28:57

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CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Assistant to be based in Amersham. The successful candidate will be providing professional Facilities Services, ensuring a courteous and helpful approach to our customers and colleagues both CBRE and client.

Role Summary:

* Be the first point of contact for all facilities related issues; Working professionally with our client staff; Being proactive and aware of what is going on at your site on an ongoing basis

* Be the eyes and ears of the contract and become the professional go to person for all things Facilities; Escalating as required to ensure resolved issues

* Manage where requested CBREs permanent and visiting soft services third party contractors for the site

* Support the facilities team during site in emergency evacuation situations or compliance issues

* Support the engineer with weekly fire alarm check if required

* Support the team on site when escalated service downtime and emergency situations arise

* Work very closely with your line manager communicating issues and other relevant information promptly

* Manage and check meeting and tele-conference rooms ensuring they are clean, tidy, safe, and stocked with consumables as required and in the correct format as checked via the condeco booking system used; Check all AV and communications equipment is operational and escalate issues promptly to the account’s IT team

* Follow up promptly on any jobs logged on intrepid and ensure they are closed out on the system once complete chasing up your colleagues and permanent onsite partners to close out promptly

* Manage the goods in goods out process

* Carry out frequent building walks to observe and raise any HSE issues, log such jobs on SI7 and see out to conclusion; For urgent works of an M&E nature contact our M&E colleagues directly

* Review and update client’s Gensuite tasks assigned, and report HSEQ accidents and incidents promptly; On both account’s and CBRE systems are many minor HSE tasks such as first aid kit checks AED checks, PPE and a there is a monthly check list for this and other related checks

* Look after the first aid kit stock level and pass any orders to the contract support

* Fire Marshall as required for the role

* Photo copier daily consumable restocking

* Carryout minor office moves relocating individuals and their equipment ensuring all equipment is set up in the new area; Liaise with other client departments as required e.g., Data and Comms are set up and ready to use; Depending on the department e.g., call centre or Exec this may very occasionally have to be done out of hours

* Coordinate the post, parcel and courier delivery and collection

* Other adhoc duties required for the position e.g., raising desk legs, reassembling furniture for use and storing equipment not required

* Support the CBRE and client Health and safety staff as required

* Working hours are generally fixed Monday to Friday but flexibility is required occasionally where client activities are outside normal working hours

Experience Required:

* Experience working within an FM in a corporate environment

* Excellent customer service skills are required as this role is a first point of contact for many of our client staff

* Good oral, written, and windows-based communication skills

* Team player

* Good organisational skills

* Attention to detail on all services delivered, correcting with our tier one contractors

* Work closely with our permanent 3rd party contractors

* Promptly responsive to client requests

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