Job Ref: 212834536

Date: 2020-11-30 17:45:54

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Customer Service – Construction Hire, Salary: Up to £33k + Excellent benefits package, Based: Heathrow

We require a Customer Service & Sales Administrator Supervisor to work for a leading company who specialise in the hire of portable accommodation and associated products. Working within the office, the Customer Service & Sales Administrator Supervisor is responsible for leading a small team of customer service advisors / administrators and providing project co-ordination for all new deliveries & collections, post-delivery customer support and administration support to sales/operations. This is a busy role in a fast-paced environment that involves lots of telephone contact and customer service with clients as well as administrative work.

Key tasks of the Customer Service Supervisor:

The role is 20% team management and 80% hands on customer service / administration duties.
Monitor team performance in terms of quality and effectiveness and lead team in achieving team targets and objectives.
Prioritise workload and provide support to the team
Sales administration and order processing
Post-sale contract co-ordination
Co-ordinate Project Managers site visit and cascade results
Co-ordinate Support Services and transport for Installations/Decommissions/Site Moves/collections, including the preparation of routes and of generic Risk & Method Statements
Pre and Post Delivery Customer Support – Managing and processing a high volume all inbound calls from customers and regional offices
Running reports and auditing to ensure accuracy
General administrative tasks as required
Candidate Requirements:

Organised, methodical with high attention to detail, has a proactive attitude and is able to use own initiative in solving problems.
Must have supervisor / team leader experience in a similar role i.e. Customer Service Supervisor / Team Leader, Office Supervisor, Logistics Planning Supervisor with hands on customer service and as an administrator experience.
Experience of working in a busy environment and working to targets.
Construction / plant / equipment hire, M&E Engineering contracting, or transport / logistics background would be an advantage, however, candidates with the relevant administrator / customer service supervisor experience from any background will be considered.
Flexibility around working hours to meet business demands.
If this sounds like the opportunity you have been looking for then please apply by attaching your CV.

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Key words: Customer Service Team Leader, Customer Service Supervisor, Logistics Planning Supervisor, Office Supervisor

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