Job Ref: 214042032

Date: 2021-06-23 12:11:11

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Customer Service Manager

Based in Milton Keynes

Salary £30,000 – £35,000 depending on experience

This role is an integral part of our clients customer service team and you will be required to use your outstanding customer service skills to maintain and develop client relationships.

You will be responsible for business development whilst motivating, managing and directing the customer service team to deliver exceptional customer satisfaction. T

Your duties will include:

Direct and line manage a customer service team
Internal communications – deliver internal updates to the customer service team to ensure correct and informed decisions are delivered
Identify and resolve operational inefficiencies
Build and maintain relationships internally and externally
Oversee the effective use of customer systems such as EDI (electronic data interchange) and assist and train the customer service team
Monitor website activity via emails, ensuring smooth process of order receipts and Work closely with IT and Web developer to resolve any issues.
Manage difficult customer calls and find positive resolutions
Represent customer service team at sales meetings, including some occasional off-site customer meetings
Train and continual develop the customer service team and identify training needs
Undertake supervision, 1-1's and appraisals for the customer service team We are looking for that exceptional candidate who has at least 2 years experience in a customer service management role. You should have management, training and coaching experience.

Knowledge of a CRM system is essential .

If you feel you have what it takes, please apply today because we'd love to hear from you!

Due to the high volume of applications we receive, it is not always possible to get back to you within 48 hours. However, your application will be reviewed by a consultant as quickly as possible and if you are shortlisted we will aim to call you within two working days.

In line with new data protection legislation, we will hold your data for 14 days, and if by that time we have not communicated and put appropriate consent in place, we will delete your data from our systems.

If you do not receive a call please do not be despondent. Typically only one candidate can be successful per role! Please apply for any future roles in the same way. Good luck!

Job posted 23.06.21

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