Job Ref: 215223227

Date: 2021-11-22 15:14:36

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The Role:

A vacancy has arisen within the Building Division for a Customer Care Manager, as part of the Customer Care Team covering the Central Region. There may also be some travel across the UK and overnight stays. The ideal candidate would be located in the Milton Keynes area and must have a full UK driving licence.

Key responsibilities of this role will include:
• Managing the resolution of reported product / installation issues.
• Co-ordinating employed labour force and ensuring their quality of workmanship is of a high standard.
• Attending regular review meetings with our customers.
• Ensuring area performance targets are achieved.
• Administrative duties in accordance with the role.

You must be:
• Able to communicate confidently with people at all levels.
• Self-motivated and willing to work as part of a dynamic team
• Able to working under pressure to maintain deadlines
• Computer literate
• Personally presentable at all times.

You will also have:
• Experience of working within fast track building processes and the furniture industry.
• Knowledge of installations.
• A hands-on approach and determination.
• Excellent interpersonal skills
• Excellent organisational, numerical and time management skills
• Experience of managing people.
• A willingness to learn on your feet.

Our client are a market leading Kitchen, Bedroom and Bathroom fitted furniture manufacturer, they have had unsuppressed growth over the last 50 years, with an emphasis on providing a high standard of products and service.

A competitive salary and benefits package is on offer to the successful candidate

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