Job Ref: 215026403

Date: 2021-10-28 19:43:48

Apply Now

My client, a privately owned developer, are looking for an experienced Customer Care Coordinator to help make sure home buyers receive the very best care following their home buying experience.

You’ll provide them with an efficient, accurate and responsive customer service by receiving customer communications and co-ordinating contractors and internal operatives to ensure all issues raised are monitored and satisfactorily resolved through the 2 year warranty period and beyond in accordance with the commitments to exceptional service.

Typical duties will include:

* To respond swiftly to customer requests and keep the customer informed of service activity.

* Manage department diaries and arranging appointments for service calls.

* Raising instructions/defects notices via customer service database to Contractors, Suppliers, Site Manager etc and monitoring and reporting progress of works.

* Ordering materials via buying department or directly with suppliers.

* Log incoming invoices and tie-up with contra-charge notices.

* Monitor Sub-Contractor performance and report to Customer Care Manager.

* Produce accurate weekly and monthly reports.

* Manage and maintain the customer service database.

* Effectively manage all customer expectations and deliver excellent customer service.

* Work as a participative member of the Customer Service Team.

* Actively focus on self-development and the improvement of Customer Service Customer management skills.

Suitable applicants will take pride in their role and be passionate about delivering a positive customer experience.

Previous experience of performing this role directly for a residential developer is essential

Apply Now