Job Ref: 214528382

Date: 2021-08-27 10:35:38

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Customer Care Coordinator – Buckinghamshire

Introduction

Due to expansion, an exciting opportunity has arisen with our client, a Residential Developer, for a Customer Care Coordinator based in the Milton Keynes area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

The Role:

– Reporting to the Head of Customer Care, you will deliver an excellent level of service meeting the needs of homeowner after the sale.

– Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.

– Provide support and advice to contractors and working with the in-house Customer Care Operatives.

– Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.

– Take ownership of the homes covered and customers you work with, offering assistance and being proactive to ensure works are carried out on time and to the expectations of the client.

Key Skills:

– Customer Service experience within the House Building/Construction industry

– Excellent communication skills

– Excellent attention to detail

For more information, please apply below or contact Chris Ellis at Wheatstone Solutions

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