Job Ref: 212568830

Date: 2020-10-09 12:48:10

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Recruiting for a Night Support Worker to join our Young Peoples Service in Milton Keynes!

GBP 15,750 per annum, 31.5 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Milton Keynes Young Peoples Service is for people aged 16 – 21 with the capacity to support 52 customers at any one time. The service provides a high level of support to young people with a variety of complex support needs and backgrounds including being care leavers, looked after children, unaccompanied asylum seeking children's as well as those that have had previous placement or family breakdowns. The service is compiled of 5 properties, the largest capacity at one site being 16 units.

Job Overview:

We are recruiting for Waking Night Support Worker to join our dynamic service and team. In the role of Waking Night Support Worker; individuals will ensure continued support is provided to young people at the standards of day staff with particular focus on safety of vulnerable young people.

The role requires individuals to work on a rota pattern including weekend working.

Key Responsibilities:

– Ensure the welfare of customers providing emotional and practical support to customers who are in distress, in crisis or require medical assistance such as emergency first aid or the intervention of medical professionals
– Remain calm and professional when dealing with emergencies and incidents following the reporting procedures and completing the required paperwork
– Ability to work empathically and compassionately with customers who present with complex needs such as mental health, substance misuse, safeguarding and physical health support needs
– Ensure the safety and welfare of customers by implementing and monitoring the visitors' procedure, preventing unauthorised access to the service
– Conduct health and safety checks and patrols around the building and exterior reporting repairs and any Health and Safety issues
– To undertake patrols and security checks of the building and exterior, monitoring CCTV, addressing any antisocial behaviour and completing the relevant reports
– Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
– Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
– Develop and maintain links with all key agencies and service providers in the local community
– Empower customers to ensure they receive the service and benefits they are entitled to
-Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
– Provide concise and clear handovers to the team highlighting any incidents or issues during the night and any follow up actions to be completed
– Adhere to Look Ahead's Policies and Procedures
– Engage in learning and development activity to increase knowledge and skills
– Provide day-to-day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
– Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

– Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
– Approachable and open behaviour
– Prefers working as part of a group or team
– Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
– Has a practical and logical mind and is naturally well organised
– Thrives on change and enjoys dynamic diverse environments
– Is confident with high levels of self-esteem
– Is respectful, articulate and sensitive in style of communication
– Is essentially customer-focused
– Is motivated towards excellence and improvement of personal performance with a can do attitude
– Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:

Essential:

– Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role

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