Job Ref: 214380763

Date: 2021-08-06 14:32:05

Apply Now

Lead Rent Advisor

Maternity Cover 6-10 months secondment/fixed term contract

Aylesbury base with some agile working

Salary: £36,806 per annum

Good range of company benefits

Full time – 37 hours per week

Are you self-motivated, passionate about helping people and keen to join a dynamic organisation? This may be the perfect position for you!

About Us

Vale of Aylesbury Housing Trust is a ‘not-for-profit’ Registered Provider of affordable housing for nearly 20,000 people living and working in Aylesbury and across Buckinghamshire and beyond. 

we own and are responsible for over 8,500 homes,

Our annual turnover of over £45 million,

We have more than 270 employees,

We aim to make a significant social and economic contribution within the communities where we work.

Our Future

We are a dynamic organisation seeking to provide over 1000 new homes by 2025 while also increasing flexibility with the way we work and reducing our environmental impact and improving our sustainability.

About the Role

This is a fantastic opportunity for an experienced Lead Rent Advisor to join our team.

On the Job you will:

To lead and manage the Rent Advisors to enable the delivery of a high quality, cost effective and customer focused service and in accordance with the Trust’s Strategic Objectives, Budget and Business Plan.

To provide a high quality, professional, responsive and customer focused service direct to the Trust tenants and other customers to ensure that rent accounts are controlled and managed proactively.

To ensure that the impact of welfare reform is minimised on the Trust and that robust actions to mitigate are established.

To influence and work collaboratively across the Trust and with external agencies to achieve the goals of the Trust and to ensure tenants maximize their income in order to meet their obligations to pay the rent.

Full details of the role can be found in the job description.

About You

We’re looking for someone who understands how to connect with people and is great at leading a team to recover rent and arrears in a social housing setting.

If you’re open minded, confident, compassionate and want to learn more about Rent Arrears Recovery then we’d love to hear from you!

You will ideally have skills and attributes that include:

Ability to lead, coach, motivate, supervise and develop staff

Commitment to high level customer service standard and company values, aims and ambitions

Capable of delivering results to tight deadlines when under pressure

Experience of managing staff in the housing department of a large RSL or local authority

Substantial knowledge and understanding of Housing Law in relation to arrears recovery and rent collection

An effective decision maker with strong prioritisation skills

Working knowledge of the Welfare Reform Act

Evidence of the ability to respond effectively and positively to change good communication,

you enjoy a challenging role,

like meeting new people and

are motivated to make a difference in the local community.

The minimum qualifications required are 5 GCSE’s grade C or above including Maths and English, and a professional qualification and membership of the Chartered Institute of Housing.

Benefits include

28 days holiday plus Bank Holidays (pro rata for part time)

Discretionary performance related payment

Contributory pension scheme

Flexible working

Health Cash Plan

Workplace Options Employee Assistance Programme

Employee discount scheme

E&D Commitment

We’re inclusive with a strong set of values which express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury Vale’s diverse communities. We celebrate innovation and different points of view and want a team that is reflective of the communities we serve. Thus we welcome applicants from BAME backgrounds, and applicants who have status as an individual with a physical or mental disability.  Enthusiasm, willingness to contribute and a real commitment to connect and bring us closer to our customers and communities is essential. We are a Disability Confident Employer.

Closing date: 20th August 2021 – 9am
Interview date: 26th August 2021

Apply Now