Job Ref: 212903132

Date: 2020-12-14 17:00:55

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Job Description

Digital Support Officer

Aylesbury

Salary £28468 Per Annum

Full time – 37 hours per week 

Permanent

The Vale of Aylesbury Housing Trust is a Buckinghamshire based housing association providing homes and services to local communities throughout the Vale of Aylesbury, we have around 7,200 homes. We pride ourselves on working closely with residents and surrounding communities to make sure we deliver high quality housing, homes and services. We are looking for a Digital Support Officer to help us achieve our vision and goals.

The Role:

This is an exciting new role within the Welfare Team to support and reduce the number of digitally excluded residents. To design and deliver training sessions to residents and offer bespoke solutions. To assist vulnerable residents to claim the correct welfare benefits, prevent sanctions and maximise household income. To lead on digital elements of community projects and campaigns led by the Trust and or/in partnership with key stakeholders.

To conduct research and analysis of internal and external resources to identify the root causes of digital exclusion and propose solutions.  

Required Skills and Experience:

Experience of working in a customer facing role promoting digital technology.

Experience of delivering training in different environments. 
Experience of organising digital events and digital inclusion work. 
Experience of working in a front line service giving advice with a basic knowledge of welfare benefits. 

Experience of analysing reports, research , making findings and solutions. 
Skills to work with vulnerable people. 

E&D Commitment: 

Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury Vale’s diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we especially welcome applicants from BAME backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity.

Closing date: 3rd January 2021

Interview date: 12th of January 2021

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