Job Ref: 214531992

Date: 2021-08-27 14:53:58

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Continuous Improvement Officer

Permanent

Aylesbury base with some agile working

Salary: £31,513 per annum

Good range of company benefits

Full time – 37 hours per week

Are you self-motivated, passionate about helping people and keen to join a dynamic organisation? This may be the perfect position for you!

About Us

Vale of Aylesbury Housing Trust is a ‘not-for-profit’ Registered Provider of affordable housing for nearly 20,000 people living and working in Aylesbury and across Buckinghamshire and beyond. 

we own and are responsible for over 8,500 homes,

Our annual turnover of over £45 million,

We have more than 270 employees,

We aim to make a significant social and economic contribution within the communities where we work.

Our Future

We are a dynamic organisation seeking to provide over 1000 new homes by 2025 while also increasing flexibility with the way we work and reducing our environmental impact and improving our sustainability.

About the Role

This is a fantastic opportunity for an experienced individual with a passion for continuous improvement to join our team.

The role sits in the Continuous Improvement Team within the Governance function. 

On the Job you will:

Prepare regular reports (KPI Scorecards) about the Trust’s performance for issue to various audiences in the Trust

Assist in the timely completion of regulatory and statistical returns to external bodies 

Research and facilitate the use of sector best practice and benchmarking information

Carry out regular reviews of the key performance indicator definition records

Provide research and analytical support identifying performance trends throughout the business to feed in to improvement initiatives

Support the complaints handling process

Support the facilitation of lean reviews

Collate Clearview performance information for reporting on a regular basis

About You

We’re looking for someone who understands how to connect with people and has a working knowledge of performance information and its effective use in organisations

You will ideally have skills and attributes that include:

good communication

working well others

accuracy and attention to detail

enjoying a challenging and varied role.

excellent customer service skills

determination and self-motivation

ability to work under pressure (for limited periods)

The minimum qualifications required are a good general education up to A2 level or equivalent. 

Benefits include

28 days holiday plus Bank Holidays (pro rata for part time)

Discretionary performance related payment

Contributory pension scheme

Flexible working

Health Cash Plan

Workplace Options Employee Assistance Programme

Employee discount scheme

E&D Commitment

We’re inclusive with a strong set of values which express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury Vale’s diverse communities. We celebrate innovation and different points of view and want a team that is reflective of the communities we serve. Thus we welcome applicants from BAME backgrounds, and applicants who have status as an individual with a physical or mental disability.  Enthusiasm, willingness to contribute and a real commitment to connect and bring us closer to our customers and communities is essential. We are a Disability Confident Employer.

Closing date: 10th September 2021- midday 
Interview date: week beginning 20th September 2021r – All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the suggested date, interviews and offers may take place before this date

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