Job Ref: 213618683

Date: 2021-04-26 13:01:27

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Assistant Operations Business Manager ( Responsive Repairs ) 

Permanent 

Aylesbury

Salary: £42,004 per annum

Good range of company benefits

Full time – 37 hours per week

Are you self-motivated, passionate about helping people and keen to join a dynamic organisation? This may be the perfect position for you!

About Us

Vale of Aylesbury Housing Trust is a ‘not-for-profit’ Registered Provider of affordable housing for over 17,000 people living and working in Aylesbury and across Buckinghamshire and beyond. 

we own and are responsible for over 7,600 homes,
Our annual turnover of over £45 million,
We have more than 270 employees,
We aim to make a significant social and economic contribution within the communities where we work.

Our Future

We are a dynamic organisation seeking to provide over 1000 new homes by 2025 while also increasing flexibility with the way we work and improving our environmental impact.

About the Role

This is a fantastic opportunity for an experienced Assistant Operations Business Manager to join our team.

Working with the Operations Business Manager to deliver an efficient, cost effective and customer focused responsive repairs service delivering top quartile performance within the sector.

Ensure the highest standards of health & safety practice including undertaking risk assessments and the adoption of safe working methods to ensure all relevant legislation and company procedure are adhered to without exception.

On the Job you will : 

Carry out pre, and other technical inspections to assess the extent and content of repair works required. Including, but not limited to preparing drawings (when required) specifying works, materials and their types and quantities to ensure that the Trusts properties are maintained in a good condition in compliance with legal and tenancy obligations. 

Day to day management of the DLO Responsive Repairs Operatives including conducting regular 1:1's.

Ensure that the Trusts’ properties are being maintained in accordance with Trust standards and that all legal and tenancy obligations are met fully.

Liaise directly with residents and customers ensuring good working relationships, dealing sympathetically, rapidly and courteously with their requests complaints and general enquiries.

Actively set targets, monitor performance, benchmark, network and engage with our Responsive Repairs Operatives, customers and their representatives to ensure the service achieves set standards.

Ensure the section acts in accordance with the Trust’s equality and diversity policy.

Undertake any other duties of a similar level or responsibility including deputising for the Operations Business Manager, periodically attending evening meetings and to participate in the Trust’s out of hour’s service.

About You

We’re looking for someone who understands how to connect with people and is great at managing and delivering projects to strict time and cost targets. 

If you’re open minded, confident, compassionate and want to learn more about our Team then we’d love to hear from you!

You will ideally have skills and attributes that include:

Interpersonal skills, in assembling, uniting and motivating a team 
3 years’ post qualification experience in Repair & Maintenance works: Able to undertake planned, cyclic and responsive maintenance as required. Understands processes relating to property inspections, defect analysis, and specifying building repairs and refurbishments to industry standards. Able to provide advice on, for example, security, fire regulations, energy efficiency, etc. where appropriate.

Ability to work at a management/supervisory level within a building repairs and maintenance environment directly managing trade staff and contractors.

Good financial management. Maintains effective monitoring procedures and controls to ensure the effective use of financial resources, and compliance with our financial obligations. Demonstrate experience of budget management.

The minimum qualifications required: 

An HNC or other recognised qualification in Building Surveying or Property Maintenance.

Benefits include

28 days holiday plus Bank Holidays (pro rata for part time)
Discretionary performance related payment
Contributory pension scheme
Flexible working
Health Cash Plan
Workplace Options Employee Assistance Programme
Employee discount scheme

E&D Commitment

Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury Vale’s diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from BAME backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Employer.

Closing date:4th May 2021- midday

Interview date: Week commencing 10th May 2021

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