Job Ref: 213872847

Date: 2021-06-01 15:43:39

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Anti Social Behaviour Case Manager (Maternity Cover)

1 Years Fixed Term Contract

Aylesbury base with some agile working

Salary: £34,662  per annum

Good range of company benefits

Full time – 37 hours per week

Are you self-motivated, passionate about helping people and keen to join a dynamic organisation? This may be the perfect position for you!

About Us

Vale of Aylesbury Housing Trust is a ‘not-for-profit’ Registered Provider of affordable housing for nearly 20,000 people living and working in Aylesbury and across Buckinghamshire and beyond. 

we own and are responsible for over 8,500 homes,
Our annual turnover of over £45 million,
We have more than 270 employees,
We aim to make a significant social and economic contribution within the communities where we work.

Our Future

We are a dynamic organisation seeking to provide over 1000 new homes by 2025 while also increasing flexibility with the way we work and improving our environmental impact.

About the Role

This is a fantastic opportunity for an experienced Anti Social Behaviour Professional to join our team.

The ASB Case Manager will be responsible for delivering a comprehensive ASB service to the Trust’s tenants and leaseholders, seeking a balance between tenancy sustainment and enforcement actions.  This includes investigating and dealing with anti-social behaviour issues, and being responsible for establishing practical solutions including legal action against perpetrators.

ASB Case Managers are also responsible for seeking out and developing innovative solutions to neighbourhood and community ASB issues whilst developing and maintaining excellent relationships with key partners such as the police, local authorities and community based groups.
The ASB Case Manager, as directed by the Senior Neighbourhood Manager, will take the lead on responding to, investigating, gathering evidence and preparing reports to resolving complaints of anti-social behaviour (ASB) ensuring that internal procedures, guidelines and policies are complied with and offering appropriate advice and assistance to resolve any problems arising.

To carry out personal interviews in the office and tenants’ homes, to investigate, assess and resolve their issues and complaints and provide solutions, taking into account the Trust’s policy and procedures including Equal Opportunities and Customer Care. Seek resolution where appropriate to resolve ASB cases through investigation and by way of mediation, enforcement and/or prevention.

To work with statutory and voluntary agencies to tackle ASB, harassment, including racial harassment and domestic abuse arising in Trust properties and work closely with other statutory and voluntary agencies, to tackle and prevent ASB.

To take a responsive approach to safeguarding matters and work with other agencies and attend meetings where required and to ensure all cases are risk-managed and safety planned appropriately.

To monitor tenancies and manage tenancy issues, taking enforcement action to remedy breaches in tenancy conditions in accordance with the Trust’s policy and procedures, including the service of Notices of Seeking Possession, and application to the Court for injunction, possession and eviction orders subject to the approval of the Senior Neighbourhood Manager.

If you’re open minded, confident and compassionate about (Anti Social Behaviour and Safeguarding vulnerable people, especially those who are victims of Domestic Abuse) then we’d love to hear from you!

You will ideally have skills and attributes that include:

Understanding how to connect with people and is great at demonstrating a commitment to high standards of customer care and a commitment to promoting equality in employment and service delivery.

Able to demonstrate experience in delivering ASB services, including the application of ASB legislation and best practice.

Excellent in verbal and written communication and influencing skills.
Experience of communicating effectively with customers, partner agencies and voluntary and statutory agencies.

Ability to solve problems and help devise and implement innovative solutions to sometimes complex problems.

Experience of liaising, and working effectively both with individuals and groups of people and ability to work as part of a team and unsupervised. Be able to secure the co-operation of others in delivering the service.

Experience of preparing and presenting cases at Court
Has the ability to show resilience and to support customers and partners through difficult and challenging circumstances.

Benefits include

28 days holiday plus Bank Holidays (pro rata for part time)
Discretionary performance related payment
Contributory pension scheme
Flexible working
Health Cash Plan
Workplace Options Employee Assistance Programme
Employee discount scheme
E&D Commitment

Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury Vale’s diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from BAME backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Employer.

Closing date: Wednesday 30th June

Interview date: All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the suggested date, interviews and offers may take place before this date

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