Job Ref: 212940824

Date: 2020-12-23 15:59:05

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Are you an experienced Regional / Group Warranty Auditor or Aftersales Manager? Are you looking for a challenging new role? If the answer is YES, MSX International are recruiting and we want to hear from you.

MSX International are currently recruiting for an experienced Warranty Manager to join our client's team in South Buckinghamshire. The successful candidate will be required to travel nationally and occasionally internationally.

What will I be responsible for?

Joining our team as an Aftersales Supply Manager, you will be responsible for implementing the warranty policy & procedures strategy across the UK network & internal functions, in additional support the wide teams with Homologation. On a day-to-day basis, your role will involve:

Manned telephone support for Warranty claims and Warranty System handling.
Monitored email / System support e.g. warranty claim process.
In conjunction with our team translate and or localise the Global Warranty Policy & Procedures manual
Liaising with local government agencies to launch & manage Recall Actions.
Manage and maintain Campaign & Recall completion rates.
Translation (if necessary), preparation and effective implementation of Service Recalls & Campaigns information.
Remote assistance via desktop and or a virtual private network where available.
Planned or emergency onsite assistance.
Support continuous improvement activities regarding product quality at port and agencies, working with technical support as required.
Support new vehicle model Launch activities as required.
Coach and mentor agencies in aftersales processes
Be 1st point of contact for Homologation & Thatcham approvals for aftersales, linking with internal functions as required.
Develop, accurately maintain KPI reports and submit on a timely basis raising issues, potential or real, as identified, (Warranty/Quality).

Who are we looking for?

If you are an automotive warranty specialist, the role of Warranty Manager could be ideal for you! We are looking for an automotive specialist who is proactive, consumer centric and wants to perform a pivotal role in the most exciting new premium car brand in the UK. You will also have the following skills and competencies:

Passionate about cars and most importantly customers.
A self-starter, a team player and a person who enjoys their work.
Commercially astute, can identify opportunities, prepare and execute plans to achieve your targets.
Thrive in a fast-paced environment and you can focus on multiple tasks and deadlines at the same time.
Highly collaborative, pro-active, great at building relationships, team-spirited and highly detail oriented.
Ability to contribute to the management of our client in a proactive, challenging and supportive manner.
Excellent written and oral skills.
Excellent excel skills and be highly proficient in word and power point.
Experience of working effectively in an international matrix organisation structure.
Significant experience working within an OEM Warranty department, offering support to agencies via different media i.e. online, telephone and face to face.
Have a good automotive technical understanding.
Can demonstrate a logical approach and be able to investigate, report on and diagnose complex vehicle systems.
Will have a good working knowledge of aftersales systems and processes to be able to coach and mentor agency staff.
Able to work with government bodies for vehicle legislation requirements such as recalls or Type Approvals.Please note, to be considered for this role, you must possess a clean driving licence and be able to support at multiple locations within the UK requiring some overnight travel.

What we can offer you:

As our Warranty Manager, we can offer a competitive salary of up to £45,000 plus bonus potential and a company car. Other company benefits include: 25 days annual leave pro rata, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases.

There is potential to progress within the company, with global opportunities updated regularly.

About MSXI:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
Warranty & Technical
Parts & Service
Retail Performance Management
Customer Engagement
Fleet & MobilityBuilding trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

If this sounds like the ideal role for you, please click APPLY now to register your interest in the role of Warranty Manager!

All applicants must have the right to work in the UK.

Please note: Our offices will be closed over the Christmas break so we will respond to all shortlisted applicants in the new year

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