Job Ref: 214346210

Date: 2021-08-03 11:52:16

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Service Sales and Contracts Administrator

Monday to Friday, 08.45 – 17.00

£23,500 – £26,500 + bonus + excellent benefits package

Milton Keynes Support Centre

Scania is a leading manufacturer of commercial vehicles, we are currently seeking a Service Sales & Contracts Administrator to join the team. Reporting to the Contracts Administration Manager you will be responsible for all the administration associated with Scania contracts and support to the Captive dealers Services Sales teams.

Essential Duties and Key Responsibilities

Responsibility for Contract Extensions, (production of quotations and customer liaison).
Scrutiny of incoming contracts prior to submission for loading processing
Scrutiny of any cancellation requests and administer
Customer liaison for contract correspondence e.g. excess km charging, amendments
To include production of Services Customer lead data for SSE’s e.g. 2+2 expiries, Used Sales, Parts campaigns, Connected Services
Assist in production of contract quotes for SSEs / BDMs & New / Used Sales using existing systems
Assist in production of Services quotes for the SSE’s/BDM e.g. workshop Services and Parts quotes
Assist BDM in production of monthly reporting
Ensure SSE/BDM compliance with Scania CRM system and develop program of ongoing use
Point of contact for Services Sales CRM
Certain customer specific reporting functions using Fleet Management Systems/Data etc
Receiving of regional penalty charges, notifying customers of applicable charges and resolving queries
Issuing VE103B – Vehicle on Hire Certification to customers, ensuring documents are raised and recharged to customers
Assisting in the ad-hoc taxing and SORNing of vehicles where necessary (may require travel to local Post Office)
Covering other roles in the department and other duties as required.

Candidate Requirements

Knowledge, Skills and Abilities

The ability to organise work on own initiative and work under pressure
The ability to prioritise workload
Have a good telephone manner, ability to sell Services and resolve Customer issues i.e. contract extensions, excess km charging
The ability to work as part of a team
Excellent Communication and People Skills
Computer literacy to include Microsoft Word and Excel packages
Ability to deal with all levels of customer service and deliver customer service excellence
Knowledge of the Scania product would be an advantage but not essential

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile, and provides an industry leading employment package.

Excellent benefits package including Pension Scheme, Complementary Life Insurance, Financial Incentive Schemes, discounts on major retail outlets including groceries. For a full breakdown of benefits; please visit our website and follow the careers link.

At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; Customer First, Respect for the Individual, Elimination of Waste, Determination, Team Spirit and Integrity in all we do.

If you feel you have the skills and expertise for this challenging role then please apply today.

Scania (Great Britain) Ltd is an equal opportunities employer.

**Strictly No Recruitment Agencies

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