Job Ref: 213312401

Date: 2021-03-08 10:38:43

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Product Support Manager

Location: Milton Keynes

Salary: Competitive + Bonus + Excellent benefits Package

Working hours: Monday to Friday 08:45 to 17:00

Due to our continued success as one of the country’s leading suppliers of heavy commercial vehicles we have a new and exciting opportunity for a Product Support Manager to join the team based at our Milton Keynes Support Centre.

At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

Reporting to the General Manager – Connected, Driver & Fleet Services, you will manage the development, activation and sales strategy for Connected Services in the UK. You will coordinate and manage the provision of support services to improve network knowledge and understanding of the product using a variety of communication techniques. Implement strategies to increase sales, activation and subscription to the packages offered.

You will be identifying and implementing new connected solutions into the market, both on a local and global platform, as well as improving the existing portfolio in line with our business’ objectives. You will work towards delivering the long-term strategy in a fast moving and adaptable environment.

The role involves managing relationships with existing Connected Services customers, supporting the selling of services to new/conquest customers via supporting regional salespersons (New, Used & Services).

You will also be responsible for managing a small team in which you will explore internal processes and systems within the department, with a view to increasing efficiency and customer service levels through automation and integration.

You will also liaise with the factory and local GTS to provide technical and commercial support where required.

Essential Duties and Job Responsibilities

Develop and implement strategies to increase the activation rates and paid subscriptions in line with objectives
Develop plans to increase customer awareness and sales opportunities
Develop dynamic and interactive training material to support the business salespersons
Maintain knowledge of the products available, market and competition
Develop customer relationships to establish their needs and enhance the product.
Manage the technical support process ensuring prompt resolution of issues
Conduct ongoing market analysis to identify future technology and trends
Secure efficiencies within internal systems & processes
Promote product communication internally and externally through relevant business sales channels.
Maintain regular and professional contact with factory and group companies for developing services & products.
Ensure a quality customer focus is maintained to support the Scania brand values.
Manage small team of administrators implementing D2D subscription management
Develop and implement regular marketing communication to raise awareness
Liaise with factory colleagues to maximise support and develop UK sales
Work with the UK truck sales and Aftersales teams to assist in the sales process
Provide KPI reporting as required

This job description provides an indication of the role and responsibilities but should not be construed as an exhaustive list of duties that the post holder may be asked to undertake.

Candidate Requirements

Attention to detail
Confident with dealing with stakeholders
Analytical Thinking
Communication
Creativity and Innovation
Initiative
Planning and Organizing
Problem Solving

Experience / skills regarded as ideal but not essential

Relevant Education or equivalent work experience
Business knowledge and experience from a similar role an advantage
Managerial and Leadership experience

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package.

Excellent benefits package including pension scheme, complementary life insurance, financial incentive schemes, discounts on major retail outlets including groceries. For a full breakdown of benefits; please visit our website and follow the careers link.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; Customer First, Respect For The Individual, Determination, Integrity, Team Spirit and Quality in all we do.

If you feel you have the skills and expertise for this challenging role, then please apply today.

Scania (Great Britain) Ltd is an equal opportunities employer.

**Strictly no Recruitment Agencies

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