Job Ref: 215418668

Date: 2021-12-21 11:33:14

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Temp to perm after 12 weeks for the successful applicant

On-line Customer Advisor

Department is open from 8am until 8pm – working 35 hours per week

(1 in 4 weekends once passed training)

Working on a Rota basis covering Shifts 8am to 4pm, 10am-6pm and 12-8pm, weekends to be confirmed.

£10.80ph

Reports to Online Supervisor within the Communication Centre

Co-ordinates and actions Service and Sales opportunities through prospecting existing and lapsed customers to maximise workshops and drives Centre profitability.

Key Job Areas

Builds rapport and qualifies the customer’s requirements

* Talks and listens to customers to build rapport and understand their requirements via e-mail, phone & Live Chat

* Uses a good understanding of the customer’s requirements to guide them towards the product / service that will best meet their needs in an effective manner to achieve a high standard of customer satisfaction

Manages E-Mail enquiries, 1Link, online bookings and Live Chat

Manages outbound and inbound calls

* Completion of outbound service calls to both current and lapsed customers for service and MOT reminders; to convert into workshop appointments.

* Accurate record keeping of all outbound call outcomes.

* Handling inbound calls from customers to arrange workshop appointments in busy periods.

* To ensure that all inbound calls are answered quickly and professionally keeping the level of abandoned calls to a minimum.

* Understanding and advising customers on any additional products and services available to the customer, utilising any current promotions.

* Ensure all call & online activity is logged, tracked and measurable.

* To meet productivity expectations of volume and results.

Assists in maintaining database

* Records vehicle details, dates, and service history accurately.

* Verifies and updates existing customer data.

* Completes customer contact history, scheduling future contacts accurately.

Please be aware this advert will remain open until the role/s has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Quality Personnel acting as an Employment Agency & Business(rated as one of the top 3 Agencies in Milton Keynes)

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