Job Ref: 215120501

Date: 2021-11-10 08:54:38

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Job Purpose:

This is a key role responsible for providing product information, client consultative services, quotes, orders, delivery lead time updates to our clients and build project management liaising with third party specialists.

LCV Executive Responsibilities

* Understand the client requirement and guide which product will meet the needs

* Dealing with incoming customer/prospect enquiries by telephone and email

* Dispatch of contract renewal emails and assist with vehicle selection, ensuring fit for purpose

* Liaise with selected LCV suppliers to obtain vehicle supply costs, any specialist equipment and on the road pricing

* Preparation of vehicle quotations using our in- house system making sure that correct discount levels have been applied and adhere to the client policy

* Sourcing and ordering of vehicles and conversions with our internal and external suppliers and ensuring they have appropriate purchase order documentation

* Track vehicle order, liaising in regard lead time with second stage build partners if appropriate

* Liaise with logistics team in regard to final delivery to client

* Manage movements of vehicle from first location on to converter(s), project manage to point of final delivery

* Have an overview of any day to day or driver LCV concerns and escalate to Ops or Imps as required

* In life vehicle movement management, liaising with logistics and maintaining record of ‘pool/spare’ vehicles

* Manage early termination or end of contract damage enquiries, liaising with Ops or Remarketing

* Liaise closely with area manager

* Provide support and assistance as and when required by the client management team

* Ensure suppliers adhere to agreed KPIs; escalate as required

* Maintenance of CPs, cost centring and reallocation liaising with Imps team

* Analyse trends and working with AMs to evolve policies

* Maintain/update new LCV product library on a regular basis. Ensure that such data is provided to all relevant staff via in-house shared files.

* Act as a company ambassador on client/suppliers’ meetings and reviews

Individual Performance Characteristics

* An individual who conducts themselves in a courteous and professional manner at all times.

* A sound understanding and appreciation of customer service principles and practices.

* A strong working knowledge of IT with good experience of the Microsoft office products in particular working with Excel and complex spreadsheets.

* An individual who is focused, professional and has the ability to work closely with colleagues and clients at all levels of seniority and supply partners in a sensitive and professional manner.

* Technical vehicle experience would be an advantage particularly from a manufacturer or dealership background together with knowledge of Light Commercial Vehicles and DVSA/DVLA ruling.

* Excellent organisational and prioritisation skills, delivering a systematic, controlled approach with keen attention to detail

* Ability to learn effectively and follow through, applying problem solving techniques

* The desire to undertake continuous professional development and progress their own understanding of the sector.

* An enthusiastic team player with the ability to work independently or within a team.

* Positive, enthusiastic, energetic, flexible with a ‘can do’ attitude.

* Ability to adapt to changing situations and work under pressure

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