Job Ref: 214803949

Date: 2021-10-04 08:32:03

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MSXI UK Limited
MSXI UK is growing! As a result, we're looking for a Delegate Support Coordinator to join our team. The successful candidate will assist our Delegate Support Team via a Coordinator role, performing multiple job roles as and when required, giving the team more flexibility.
In this role you will:
* To engage with all aspects of the Delegate Support functions, learning multiple job roles and supporting with creating and maintaining relevant processes (in line with VWG UK Audit Standards)
* Once you have had the required training, you would be expected to support where needed or instructed in the following areas, allowing greater flexibility across the team and adequate support over holiday periods or absence: Technical Training Coordinator, Accommodation Coordinator, Virtual Classroom Hosts, Warranty & Transport Coordinator, BAU Resourcing Coordinator
* Take ownership of the current Task Competency Matrix – liaising with Team Managers to ensure all staff are engaged with cross-function support
* Support with the scheduling of Blended Learning as part of the main scheduling activity (quarterly)
* To manage the office stationary orders ensuring stock is kept at a required level
* Provide phone and email support for the Retailer Network
* Undertake other such duties as may be reasonable requested.

As our ideal candidate, you will have:
* Experience in a customer centric environment
* Excellent problem solving/decision making skills
* Good knowledge of IT, particularly LMS Systems, Microsoft Access, PowerPoint, Word, Excel and Adobe Connect or WebEx
* A confident communicator who is articulate and can create and maintain links with multiple stakeholders at different levels
* A completer-finisher who can take tasks and projects on and see them through to successful outcome

Working pattern and location:
* 40 hours per week Monday – Friday
* Volkswagen Group UK, Wymbush, Milton Keynes.

What we can offer you:
* Competitive salary
* Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases.
* Potential to progress within the company, with global opportunities updated regularly.

About MSX:
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
* Warranty & Technical
* Parts & Service
* Channel Management
* Customer Engagement
* Fleet & Mobility

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

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