Job Ref: 213800142

Date: 2021-05-20 16:01:35

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Background

A global business with over two decades of experience in Telematics & SaaS, this business is expert in understanding customer needs and aspirations, ensuring they get the right data to make the right decisions. With the launch of a new AI software they are going from strength to strength and with further success already on the way, this is an opportunity you’ll want to be part of.

Opportunity

Enterprise Customer Support Team Leader
Excellent Salary, Pension & Benefits
Buckinghamshire / Remote Working
As a Customer Support Team Leader, you’ll be managing and leading from the front, supporting the Enterprise accounts team of 4 who are responsible for the business’s largest accounts.

You’ll be responsible for the day-to-day running of the Customer Support division and supporting cross-functional areas within the business, whilst being the escalation point for your team when required – it’s a fast paced role where no two days are the same! You’ll report to the Customer Support Manager and work hand in hand with them on multiple projects, plans and team support to ensure a well-oiled and structured machine is working and driving in the right direction.

The position requires excellent communication skills, the ability to multitask and work well under pressure, to ensure the customer experience is optimised. You will be customer focused and able to give the highest standard of care and support to your team, existing and new customers. A team player attitude is essential to take ownership of all customer support enquiries and ensure the desired outcome is achieved.

Importantly the business is keen to offer candidates a career rather than just a job and offers ongoing CPD training to help people progress through the ranks.

You

We’re looking for a dynamic, customer-centric and personable individual to join this super friendly team. Priority management, excellent communication skills and attention to detail are key to success in this role. You’ll need to be able to work collaboratively and independently to develop relationships with your clients, internal stakeholders and teammates.

You’ll have at least 3 years’ experience within a customer service/support environment preferably in a SaaS business/technical background with experience managing, motivating and monitoring team performance with a hands-on approach

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