Job Ref: 214346103

Date: 2021-08-03 11:47:45

Apply Now

Please note: Due to the sensitivity of the information you will be handling, a Criminal Record check (DBS) and a Credit Check will need to be completed prior to starting.
Working in a regulated environment you’ll need to be professional, friendly and positive with excellent interpersonal skills.
If you are customer-focused and reliable and you are confident you can provide first class customer support to our client – APPLY TODAY!
Our Client based in Tongwell, Milton Keynes offers a fantastic working environment and prospects, this is a great opportunity to work for a world-renowned brand.
You will be taking inbound enquiries from customers and resolving their queries efficiently and professionally, delivering outstanding and optimal customer service. Ensuring all customer queries are responded to and actioned ensuring customers are fully informed and have been guided through their finance contract.
Strong call handling skills are essential. Able to multi-task and have experience of working within a busy environment handling emails, inbound and outbound calls. The role will be 80% telephone work (Majority inbounds) with 20% administration.
Start Date: ASAP Duration: Initially until December 2021 – potentially longer, or temp to perm for the right individual.
Working 37.5 hours per week. Monday to Friday 9:00am – 5:00pm (30 mins lunch).
Initially working from home until government guidelines change.
Main Duties:
* Responding efficiently and professionally to calls (inbound and outbound) and emails providing one call resolution for customers and internal staff.
* Answering queries in respect of the company's products and services within the agreed time scales, investigating the queries on the various IT systems used.
* Taking ownership and working within guidelines to resolve customers queries through to completion.
* Recording all queries and action points on the customer contact system.
* Adhering at all times to the Data Protection Act and Consumer Credit Act.
* Working in a fast-paced environment
To be considered:
* Pro-active, engaging and able to hit the ground running.
* Enthusiastic about the role and working for the business.
* Able to comply with policies and procedures and the handling of data.
* Comfortable working in a targeted environment.
* Have excellent written and verbal communication skills.
* Able to apply a great amount of attention to detail to your work.
Please be aware this advert will remain open until the role/s has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Quality Personnel acting as an Employment Agency & Business(rated as one of the top 3 Agencies in Milton Keynes)

Apply Now