Job Ref: 213628532

Date: 2021-04-27 13:37:47

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Hello,
We’re carOOn and our vision is to deliver the UK’s best car buying experience by putting the customer first and making it no different from buying any other product online today. We understand how much people love their cars but that they often don’t love the experience of buying one.
carOOn was founded in 2020, is backed by a lender Finance Giant, and has a highly experienced management team, led by Founder & CEO, Khusro Kamal.
So, if you want to be part of our exciting journey and help change the way people buy used cars, then carOOn could be your perfect next step.
Who we’re looking for:
We are looking for a positive, passionate, proactive Handover Specialist / Customer Liaison Officer that wants to help us deliver a 1st class experience to our customers…
Working within the team, you will have an absolute passion for customers and delivering an amazing customer experience.
Being professional, helpful, and supportive, ensuring we are exceeding our customers’ expectations at every opportunity, you'll be helping to make our customers' car dreams come true.
* Provide a tailored handover experience for each customer, ensuring customers have had a full introduction to all specifications available within their vehicle.
* Educate and inspire customers by answering their questions.
* Build and maintain long-term business relationships with customers.
* Act as a role model of our culture and behaviours
* Keep customers up to date with car preparation prior to delivery/collection.
* Assist the sales operation by conducting test drives with some customers.
Skills and experience required:
* Positive and enthusiastic Customer Liaison Officer who has worked in a similar role.
* Outstanding customer engagement and communication skills with an eye for detail.
* Can own a customer through the entirety of their issue to ensure a smooth resolution.
* Organised & structured to be able to plan the working day and reprioritise when needed.
* Able to work under pressure in a fast-moving, ever-changing environment.
* A focus on quality, taking pride in your work and willing to go the extra mile.
* Great problem solving and solution-focused approach with a “Can do” attitude.
* Adaptable team player who is passionate about delivering excellent customer service
What you’ll get from us:
You’ll work in our new office in Milton Keynes, boasting a large staff kitchen. We have plenty of break-out areas and ample free parking.
Not only do we offer a competitive salary with also offer a range of benefits including:
* Uncapped commission
* 20 days holiday PLUS an extra day for your birthday
* Pension
* Staff discount
* Training and development opportunities
This role is an office-based role, a full-time position working across Monday-Sunday on a shift pattern/ rota basis.
We are operational from 9 am – 8 pm so being able to work during these hours is essential.
You must have the right to work in the UK, or a valid work permit. All successful candidates will be subject to background checks.
We know that diverse teams make better teams, and we are an equal opportunity employer that values diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status, or marital status

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