Job Ref: 213001138

Date: 2021-01-12 10:08:32

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Focus Group Recruitment are working along side a market leading renewable energy company, assisting them to recruit for Customer Care Agents.

Depending on the team – responsibilities may vary and will include a mix of the following:

* To be the first point of contact for our customers and charge point hosts

* Identify customer needs and resolve their queries

* Understand our products and keep up to date with any changes

* Act as an ambassador for our brand

* Complaint Handling

* Processing of Homecharge applications liaising with the customer and other third parties.

* Managing, prioritising and distributing workloads- emails, call backs, new applications, review of existing applications

* Be able to extract information from photographs to substantiate customer applications

* Being able to deliver training to the advisors individually and as a group on process’s and evaluation of an application.

* Conducting a prequalifying telephone survey of the property

* Evaluating photos of electrical components within the property

* Review of technical survey reports and follow up with customers

* Arranging provisional dates for installation

* Processing payments to finalize booking appointments

* Delivering a high level of customer service through various contact points – email and phone

* Responding to general enquiries via email and phone

Please only apply if you have the following:

* 1 years as a customer service agent in a contact/call centre having managed high call volumes experience in either inbound or outbound.

* Experience in dealing with multiple chats would be beneficial.

* Locally based within 30 minutes of our head office in Milton Keynes

* Strong communications skills and ability to pick up things quickly.

* Strong verbal and written English skills ( as you will be interacting with our customers via chat and telephony systems)

* Can do attitude and resilient ( as our current operating environment is not for the feint hearted !)

Hours are : 07.30-16.30 / 08.30–17.30 / 12.30-21.30 and every 4th weekend – rota's are released four weeks in advance – but must some flexibility will be required to meet business needs

Salary .. Ranging between £22-£23k depending on department

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