Job Ref: 214722255

Date: 2021-09-22 15:12:09

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Connected Services Coordinator

Milton Keynes

£20,000 to £24,000 + Company Success Scheme + Excellent Benefits Package

Monday to Friday 08:45 to 17:00

We have an exciting opportunity for a Connected Services Coordinator to join the team. Based at our modern Milton Keynes Office with an ability to work remotely for part of the week, you will be primarily coordinating our expanding telematics subscription portfolio. You will have excellent customer service skills and coordination skills, as well as being numerate and a confident Excel user. 

Connected Services controls a portfolio of over 64,000 Connected vehicles, using intelligent connectivity to deliver customer centric solutions which safeguard customer compliance and help operators optimise their operations. Our Fleet Management and Tachograph services play a pivotal role in many customers operations and have become important in increasing uptime, improving productivity, and reducing operating costs.

At Scania we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

Connected Services Coordinator Responsibilities:

Coordinate an expanding Telematics and Tachograph portfolio of 64,000 connected vehicles, to safeguard customer compliance and help optimise customer operations.
Provide comprehensive sales, aftersales and product support to stakeholders, including but not limited to follow ups and product familiarisation.
Provide ongoing support for team of Services Sales Executives and Regional Sales teams.
Help review and develop current department processes, with a view to driving efficiencies through automation.
Work closely with fleet customers to ensure accuracy on key client’s portfolios.
Provide monthly management and KPI reports, with a view to creating and developing reporting suites to provide insight to key stakeholders.
Dealing with incoming telephone calls & emails in a polite and professional manner.
Manage and resolve ongoing invoice queries and financial discrepancies.
Raising invoices and issuing purchase order numbers, making detailed records of all charges.
Coordinating the activation of subscriptions onto both the subscription and contract management systems, processing documents and charges.
Escalating product suggestions to assist continuous product development.
Work closely with factory, technical and Scania Assistance, to proactively raise issues and maximise customer support.
Day to day office coordination duties such as data entry, post, photocopying and ad hoc reporting.

Key requirements for the role:

Proven coordination role/skills
Ability to work under own initiative
Good interpersonal skills
Excellent communication skills with strong customer focus
Self-starter with drive and enthusiasm
Advanced Microsoft Excel skills
Good numeracy and financial understanding
Flexible and adaptable to change
Preferably an understanding of the HGV industry

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package.

Excellent benefits package including pension scheme, complementary life insurance, financial incentive schemes, discounts on major retail outlets including groceries. For a full breakdown of benefits; please visit our website and follow the careers link.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; Customer First, Respect For The Individual, Determination, Integrity, Team Spirit and Quality in all we do.

If you feel you have the skills and expertise for this challenging role, then please apply today.

Scania (Great Britain) Ltd is an equal opportunities employer.

**Strictly no Recruitment Agencies

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