Job Ref: 215418697

Date: 2021-12-21 11:36:05

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HIS IS A TEMP TO PERM OPPORTUNITY after 12 weeks

Do you have 12 months experience of working in customer service?

Do you want to get out of retail/hospitality and work in an office environment?

Working within the automotive industry and in a call centre environment. The department is open from 8am until 6pm, full time position is 35 hours per week (based in Knowlhill, Milton Keynes).

Your role will be to co-ordinate and action service and sales opportunities through prospecting existing and lapsed customers to maximise workshops and drive profitability.

Duties to include:

* Talking and listening to customers to build rapport and understand their requirements.

* Uses a good understanding of the customer’s requirements to guide them towards the product / service that will best meet their needs in an effective manner to achieve a high standard of customer satisfaction.

* Outbound service calls to both current and lapsed customers for service and MOT reminders; to convert into workshop appointments.

* Logging call information accurately on the database.

* Handling inbound calls from customers to arrange workshop appointments in busy periods.

* Answering calls quickly and professionally keeping the level of abandoned calls to a minimum.

* Understanding and advising customers on any additional products and services available to the customer, utilising any current promotions.

* Meeting productivity expectations of volume and results.

To be considered you should have:

* Clear communication skills over the telephone

* Experience using MS Office

* Excellent team skills

Once permanent the role offers a performance related monthly bonus! You have the opportunity to earn a monthly performance bonus (ranging from £200 – £1,000 per month) That potentially is an increase to annual salary of between £2,400 to £12,000.

To apply please email your CV in Word format.

If you do not hear back from us within 48 hours we’re sorry you have not been successful this time. Please don’t let this stop you applying for other roles you may be suitable for. Quality Personnel based in Milton Keynes, Buckinghamshire are an equal opportunities Employer acting as an Employee Agency and Business.

Supplying temporary, permanent and contract workers within Industrial & Engineering and Office sectors – please keep up-to-date with all our opportunities by following us on Facebook, Twitter, LinkedIn or why not sign-up for job alerts on our own website

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