Job Ref: 212940831

Date: 2020-12-23 15:59:51

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Are you an experienced Regional / Group Automotive Parts Manager or Automotive Aftersales Manager? Are you looking for a challenging new role? If the answer is YES, MSX International are recruiting and we want to hear from you.

MSX International are currently recruiting for an experienced Aftersales Supply Manager to join our client's team in South Buckinghamshire. The successful candidate will be required to travel nationally and occasionally internationally.

What will I be responsible for?

Joining our team as an Aftersales Supply Manager, you will be responsible for implementing & maintaining the parts & logistics function, along with technical training strategy across the UK network & internal functions. On a day-to-day basis, your role will involve working with & maintaining the relationship with our parts logistics company, supporting with:

Back orders.
Parts price files/ updates.
Developing vehicle accessories.
Network parts invoicing / ordering.
Parts warranty claim management.
New model launch stock.
Work with our central European office for part supply & training.
Telephone, email & system support for Parts & LMS Systems (Agencies).
Translation and preparation of parts bulletin information for the UK market. This also includes the update and revision of already existing material for the UK market.
Support the warranty & technical functions around the launch of Service Recalls & Campaigns.
Work with & maintain the relationship with our technical training partner, supporting with:
Curriculum development
Course attendance/ booking
Identifying training needs within the network
New model launch stock, proactive supply.
Remote assistance via desktop and or a virtual private network where available.
Planned or emergency onsite assistance.
Be 1st point of contact for our Accident Management & Bodyshop Program & our Roadside assistance partner
Coach and mentor agencies in aftersales processes.
Develop, accurately maintain KPI reports and submit on a timely basis raising issues, potential or real, as identified, (Parts/Training/RSA).

Who are we looking for?

If you have a parts, logistics & training specialist background (ideally but not essential with an OEM), then the role of Aftersales Supply Manager could be ideal for you! We are looking for an automotive specialist who is proactive, consumer centric and wants to perform a pivotal role in the most exciting new premium car brand in the UK. You will also have the following skills and competencies:

Passionate about cars and most importantly customers.
A self-starter, a team player and a person who enjoys their work.
Commercially astute, can identify opportunities, prepare and execute plans to achieve your targets.
Thrive in a fast-paced environment and you can focus on multiple tasks and deadlines at the same time.
Highly collaborative, pro-active, great at building relationships, team-spirited and highly detail oriented.
Ability to contribute to the management of our client in a proactive, challenging and supportive manner.
Excellent written and oral skills.
Excellent excel skills and be highly proficient in word and power point.
Experience of working effectively in an international matrix organisation structure.
Significant experience working within an OEM parts & logistics function, offering support to agencies via different media i.e. online, telephone and face to face.
Significant experience working within a technical training function, offering support to agencies via different media i.e. online, telephone and face to face.
Can demonstrate a logical approach to project & suppler management.
Will have a good working knowledge of aftersales systems and processes to be able to coach and mentor agency staffPlease note, to be considered for this role, you must possess a clean driving licence and be able to support at multiple locations within the UK requiring some overnight travel.

What we can offer you:

As our Aftersales Supply Manager, we can offer a competitive salary of up to £45,000 plus bonus potential and a company car. Other company benefits include: 25 days annual leave pro rata, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases.

There is potential to progress within the company, with global opportunities updated regularly.

About MSXI:

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
Warranty & Technical
Parts & Service
Retail Performance Management
Customer Engagement
Fleet & MobilityBuilding trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

If this sounds like the ideal role for you, please click APPLY now to register your interest in the role of Aftersales Supply Manager!

All applicants must have the right to work in the UK.

Please note: Our offices will be closed over the Christmas break so we will respond to all shortlisted applicants in the new year

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