Job Ref: 213932413

Date: 2021-06-09 09:40:57

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Job Title: E-commerce Coordinator

Location: Milton Keynes

Salary: £24,000 per annum

Hours: Monday to Friday, 9am-5.30pm

Type: Permanent

Due to continued growth, our client based in Milton Keynes is currently seeking an E-commerce Coordinator to assist their team with the day-to-day running of the website and help drive the brand forward online, while improving our customers' digital experience. You will work closely with the Operations and Marketing Teams to maintain and update the website, while striving to find ways to improve and develop the customer experience and digital platform.

Basic Functions

Customer Service

o Dealing with customer queries via e-mail or on the telephone

o Preparing pick tickets for orders received.

o Processing of returns and exchanges within a timely manner.

o Communicate with couriers about shipments

Inventory

o Managing inventory between wholesale and e-commerce, ensuring that size runs on the site are at an optimum level.

o Liaise with the buying team to plan future seasons and any web exclusives

o Coordinate price changes to align with seasonal/annual updates

Site Operations

o Ensure the site is functioning at all times

o Identify possible enhancements and issues

o Manage site navigation, search, categories & filters

o Merchandising the site on a regular basis, working with the marketing team based on e-mails sent to the database.

o Product uploads for web exclusives

Analysis

o Monitor and measure site performance

o Provide weekly/monthly reports based on products sold, orders placed, AOV, database size.

o Identify Growth opportunities

Skills & Experience

Demand ware/Salesforce Commerce Cloud Experience desired but not essential
Excellent numerical & analytical skills
Excellent attention to detail
Technical experience with e-commerce platforms
An interest in golf, sporting goods or fashion industry desirable Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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