Job Ref: 212509891

Date: 2020-09-29 14:18:22

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We are currently looking for a Workforce Planning Analyst to join our existing team based in Milton Keynes. You will join us on a full time, permanent basis and in return, you will receive a competitive salary plus great benefits.

TSYS Managed Services (TMS) are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. We make it possible for millions of people to use our payments solutions including credit, debit, prepaid and merchant services.

Workforce Planning Analyst benefits:

As well as a competitive salary and a fast paced, fun working environment this role comes with the following benefits;

– 25 days holiday, excluding bank holidays (With the option to buy/sell an additional 5 days)

– Free on-site parking

– Pension scheme

– On-site canteen

– MediCash Health Plan (On completion of 6 month service)

Joining us as our Workforce Planning Analyst is an exciting opportunity for someone who is look to build a career within the planning environment. 

Main responsibilities as our Workforce Planning Analyst will require you to:

– Compile staffing level requirements / forecasting and workplace scheduling in call-centre

– Prepares reports to determine call volume, calling patterns, service trends, and staff productivity

– Tracks holiday schedules, shift change requests, and monitors new-hire, holiday, and seasonal shift needs

– Updates and maintains scheduling database with current information

What we are looking for in our idea Workforce Planning Analyst:

– Previous work experience in call centre environment

– Some forecasting or scheduling experience

– A professional and flexible approach with a “can do” attitude

– A high level of attention to detail

– Strong Excel and Microsoft Office Experience

If you are passionate about putting customers first, are motivational, inspirational, and results driven with a passion to succeed then click APPLY now to become our next Workforce Planning Analyst.

Please note, all successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process.

TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

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