Job Ref: 215739700

Date: 2022-02-04 14:28:08

Apply Now

Void Contract Administrator / Planner

Kents Hill, Milton Keynes

Full Time (36.5 hours per week)

Permanent

£25,384 per annum

Closing date – 18th February 2022

Would you thrive in a job that is making a real difference to people’s lives in your region?

Here at Grand Union, we are more than just a financially strong Housing Association, we are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for our customers. We provide additional, critical services to support the most vulnerable but we also build shared ownership and outright sales for those who want to get on the property ladder.

We are passionate about our communities and we are committed to being a Learning Organisation, developing talent to deliver our service goals and supporting the next generation into a career in Housing.

About the role:

We are currently seeking a Void Contract Administrator / Planner to join our team. The main purpose of this role is to provide administrative support for the Empty Homes Team (EHT) to enhance the delivery of the empty homes function of the business and provide excellent customer care whilst effectively controlling and managing the dynamic appointments and workforce scheduling system.

Your main responsibilities will include:

● Acting as the main point of contact for Customer Services Teams, EH Coordinator and Void Delivery Managers, providing updates on progress and dealing with any queries arising from EH pre and post inspections

● Providing information as required, liaising with colleagues to help progress works and ensure the most efficient use of available resources

● Ensuring the upkeep of managing systems, where all works completed are accurately recorded with appropriate notes and stage updates which are in line with client requirements

● Liaising with outgoing customers, arranging and appointing all inspections within necessary notice periods

● Monitoring the progress of the voids workforce team

● Arranging specialist contractors where necessary

● Allocating void works to appropriate Void Operatives

● Reporting any complaints or concerns over performance

● Feeding back information and ideas that will help to improve the service

What we’re looking for:

● Understanding of the importance of good customer service

● Experience of using bespoke systems, including dynamic appointment and workforce scheduling systems within a mobile working environment and Open Housing or similar contract management systems

● Experience of arranging and planning works or services to be carried out within specified timescales and to strict deadlines

● Knowledge of building terminology, domestic repairs and basic domestic amenities

● Ability to follow procedures and maintain clear, concise records and to give clear instructions by telephone

● Strong negotiation skills

● Ability to work as part of a team

● High level of computer literacy

It would also be advantageous for you to have:

● Experience of planning and organising resources within a void property environment

● Experience of working within a busy office environment

● Experience of working within housing maintenance / building environment ● An interest in housing and helping people

What we offer:

● Annual leave 25 days rising to 30 days with length of service

● Generous defined contribution pension scheme – employer contribution up to 10%

● Life assurance (2x salary)

● Generous sick pay

● Free car parking

● Numerous learning and development opportunities including qualifications ● Paid professional subscriptions (max 2 if both relevant to role)

● Agile working

● Medicash counselling (helpline and face to face)

● On-site wellbeing activities including massages

● Free annual flu jabs

● Plus lots more! (see attached benefits list)

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to our customers, great at your job and with a ‘can-do’ attitude, we want to hear from you.

You are just one click away from starting your journey with us…

We are committed to implementing our Equality, Diversity and Customer Care Policy and are proactive about safeguarding vulnerable adults and children.

NO AGENCIES

Apply Now