Job Ref: 215578847

Date: 2022-01-17 10:56:47

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Key Deliverables

1.

To provide outstanding, customer-focussed and efficient service to external customers, supporting the full Supply and Acquisitions service to achieve high performance and be responsible for providing operational support to this service.

2.

To be responsible for carrying out the full range of duties to support colleagues in Supply and Acquisitions, including compiling reports, updating relevant systems, managing the email and digital aspect of the service, arranging communication plans set by the Service Manager, diary management.

3.

Ensuring that all HHSRS inspections are diarised, completed and systems are updated effectively and in real time.

4.

Providing advice and information to external customers so they understand the types of incentives and plans available to them.

5.

To work collaboratively with allocations colleagues and anti-social behaviour colleagues as well as internal colleagues in Housing Solutions, Adult, Children’s Services and external stakeholders including registered providers and private sector landlords.

6.

Consider applicants support needs and associated risks, escalating as required and making appropriate referrals, such as safeguarding or safety aspects.

7.

Maintaining thorough up to date system logs.

8.

Monitoring risks, understanding how and when to escalate these to line management and ensuring any new risk identified is reported and included in risk assessments and risk management plans.

9.

Development of strong empathic professional relationships with external and internal customers, working with all officers to manage complex situations.

Essential Requirements

1.

Understanding of the legislative frameworks and statutory requirements relating to the Commissioning and Supply and Acquisitions.

2.

Practical evidence of developing and maintaining good working relationships with a wide range of customers/stakeholders

3.

Ability to respond effectively to changeable or challenging situations, remaining clam and measured in approach to challenge.

4.

A sound understanding of current issues affecting social housing and private housing provision, and proactive, problem solving initiative to support a wide range of customer needs

5.

Good level of IT, written and oral communication skills

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