Job Ref: 215956347

Date: 2022-03-03 16:08:49

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Successful Tenancies Assistant / Housing Administrator

Kents Hill, Milton Keynes

Part Time – 21.75 hours per week

Permanent

£21,500 FTE

Would you thrive in a job that is making a real difference to people’s lives in your region?

Our client is more than just a financially strong Housing Association, they are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for their customers. They provide additional, critical services to support the most vulnerable but they also build shared ownership and outright sales for those who want to get on the property ladder.

They are passionate about their communities and they are committed to being a Learning Organisation, developing talent to deliver their service goals and supporting the next generation into a career in Housing.

About the role:

They are currently seeking a Successful Tenancies Assistant to join their team. The main purpose of this role is to provide organised, flexible and effective support to the successful tenancies team.

Your main responsibilities will include:

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Taking ownership of enquiries including referral or signposting to colleagues

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Receiving and making calls to a variety of customers

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Providing an efficient service for incoming and outgoing correspondence

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Preparing and maintaining standard documents used by the team, keeping them up to date and accurate

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Preparing case documentation including for legal processes

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Maintaining accurate customer and property information, updating systems as appropriate

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Carrying out tenancy checks and verifications as requested

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Reviewing shorthold and fixed term tenancies

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Processing invoices for payment

What they’re looking for:

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A strong team player who can deliver outstanding customer focussed services

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The ability to process data quickly and accurately

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Excellent communication skills

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The ability to follow procedures and maintain clear, concise records

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Capable of planning and prioritising own workload to meet the demands of a fast paced environment

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Strong negotiation skills

It would also be advantageous for you to:

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Have some experience of working in the delivery of tenancy management services

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Have knowledge of Open Housing

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Be able to identify areas for process change to enhance customer experience

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Have knowledge of tenancy terms and conditions

What they offer:

-Annual leave 25 days rising to 30 days with length of service

-Generous defined contribution pension scheme – employer contribution up to 10%

-Life assurance (2x salary)

-Generous sick pay

-Free car parking

-Numerous learning and development opportunities including qualifications

-Paid professional subscriptions (max 2 if both relevant to role)

-Agile working

-Medicash counselling (helpline and face to face)

-On-site wellbeing activities including massages

-Free annual flu jabs

-Plus lots more! (see attached benefits list)

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to their customers, great at your job and with a ‘can-do’ attitude, our client wants to hear from you.

Our client is committed to implementing their Equality, Diversity and Customer Care Policy and are proactive about safeguarding vulnerable adults and children.

NO AGENCIES

The closing date for this role is Sunday 13th March

Telephone interview will be held Friday 18th March

Formal interviews will be held Tuesday 22nd March

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