Job Ref: 212541895

Date: 2020-10-05 16:24:43

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Service Support Coordinator

Job Type: Permanent

Job Status: Full time

Benefits: options to join company pension and health scheme on completion of six month probation

Coordinate and administrate further works process from original engineer’s reports. Coordinate and administrate engineers reports efficiently and accurately to submit customer quotations and sourcing, requesting and procuring spare parts for reactive repairs and following the outstanding quotations follow up process.

Primary Responsibilities

• Support field service with spare part information such as stock availability or support manuals

• Coordinating planned works activity – reactive or PPM

• Administrate engineer’s reports preparing/converting to quotations and send to customers

• Logging planned activity on SMS and allocating parts to complete

• Coordinate and administrate outstanding quotations follow up process.

• Process spare part requests / orders for planned or reactive repairs

• Coordinate with suppliers and arrange resource to support reactive or planned repairs

• Ensure all requirements under H&S legislation and required quality systems are actively adhered to • Actively demonstrate the support of other areas/departments within the company to ensure a team spirit is observed

• Any other reasonable request compatible with the job description as identified by the Service Operations Manager

Personal Specification

Education/ Qualifications

• Degree caliber preferred

Experience

• Engineering background or Mechanical / Electrical knowledge

• Working in a B2B Call Desk environment

• Experience of Service Administration

Competences

• Customer focused

• Sense of urgency

• ‘Can do’ attitude • Enthusiastic

• Able to follow processes • IT literate (specifically: MS Word and MS Excel) • Structured and organised

• Communicative

• Flexible/adaptable

• Proactive

• Takes ownership

• Stress Tolerant

• Professional

• Team player

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