Job Ref: 215828584

Date: 2022-02-16 11:37:41

Apply Now

This major international company who specialise in printing equipment and security systems are now seeking a Service Desk Manager for their Milton Keynes operations department for maternity cover.

Duties

* Maintain asset registers with up to date information on site details, serial number and asset tag information

* Monitor Service performance and keep track of engineer service delivery against contractual requirements and business targets.

* Ensure all Service Management data is accurate and in conformance to current service level agreements.

* Produce detailed and accurate reports on PPM and Installation schedules using Excel.

* Provide cover for Helpdesk on call logging and call closures

* Company fleet management and travel arrangements

* Act as Supervisor to the Helpdesk Administrators, providing guidance and training as necessary.

Experience

* 5 years+ experience is a similar service management role

* Good knowledge of Excel

* Excellent communications skills.

Benefits

* 25 days holiday

* Training

* Discretionary bonus (Usually 5 -10%)

Apply Now