Job Ref: 212760155

Date: 2020-11-16 17:50:21

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A Highways Services provider are looking to recruit a Senior Administrator for their Parking team in Buckinghamshire. This role will involve responding to representations against penalty charge notices as well as assisting the client with cases for tribunals.

The successful Senior Administrator will be responsible for:

* Responding to representations as per the judicial process.
* Investigating cases/appeals and prepare/process evidence packs for submission to the Traffic Penalty Tribunal and assist in representing the client with all hearings as necessary.
* Liaising with the County Court to administer Witness Statements (or statutory declarations where necessary) and Late Witness Statements ensuring that relevant policies and procedures are maintained and followed.
* Dealing with witness statements /statutory declarations received from the Traffic Enforcement Centre.
* Assisting with the compilation of statistics and other management information in relation to customer queries or freedom of information requests.
* Gaining and maintain a working knowledge of the client's controlled parking policies and Traffic Regulation Order's and all legislation relating to parking enforcement and debt recovery, i.e. the Road Traffic Act 1991, the Traffic Management Act 2004 and the Enforcement of Road Traffic Debts 1993.

* Dealing with enquiries on all aspects of parking enforcement complying with the client's Customer Care Standards.
* Requesting refunds of PCNs when required in accordance with Parking Service processes and policies.
* Assisting in reducing PCNs to Persistent Evaders.
* Liaising with outside Debt Collection or Bailiff Agents to resolve disputed PCNs.
* Responding to telephone enquiries from customers who may be distressed or vulnerable and decide the appropriate action to progress the debt.

The successful Senior Administrator will have:

* Knowledge and experience in Parking Legislation and Traffic Regulation Orders
* Experience in the role of representations and appeals and a high level of understanding of the judicial process
* Experience in working within a customer service industry, including dealing with difficult complaints
* Well-developed communication skills
* Experience of parking software programmes
* Experience of working in a politically led environment
As an equal opportunities employer, should you require any reasonable adjustments to be made as part of the application process please contact us directly.

Omni RMS is acting as an employment business in relation to this vacancy

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