Job Ref: 213390599

Date: 2021-03-18 16:13:14

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Senior Contractor Administrator / Scheduler

Kents Hill, Milton Keynes

Full Time

Permanent

£28,582

Would you thrive in a job that is making a real difference to people’s lives in your Region?

Our client is more than just a financially strong Housing Association, they are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for customers. They provide additional, critical services to support the most vulnerable but also build shared ownership and outright sales for those who want to get on the property ladder.

About the role:

They are currently seeking a Senior Contracts Administrator to join the team. The main purpose of this role is to be responsible for managing the provision of administrative support for the Internal Repairs Team; to enhance the delivery of the repair and maintenance function of the business and to provide excellent customer care.

You’ll be responsible for managing a team of Contracts Administrators, ensuring that they are all recruited, trained, managed, appraised and developed appropriately; empowering them to deliver great performance and a customer focused service and supporting continuous improvement. You’ll also act as the main point of contact relating to any responsive repairs queries, allocate repair appointments and ensure the upkeep of management systems.

What they’re looking for:

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Demonstrable experience of managing, developing and empowering staff.

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Experience of using a dynamic appointment and workforce scheduling system within a mobile working environment, arranging and planning works or services to be carried out within specified timescales.

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Knowledge of building terminology, domestic repairs, and basic domestic amenities.

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An understanding of the importance of good customer service with both internal and external customers.

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A background in a busy office environment, carrying out clerical duties including excellent record keeping.

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A high level of computer literacy with the proven ability to work with specialised or bespoke systems.

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The ability to liaise effectively with a diverse range of stakeholders including tradespersons, staff, customers, and external Contractors.

What they offer:

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Annual leave up to 30 days

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Generous defined contribution pension scheme – employer contribution up to 10%

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Life assurance (2x salary)

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Generous sick pay

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Free car parking

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Numerous learning and development opportunities including qualifications

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Paid professional subscriptions (max 2 if both relevant to role)

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Medicash counselling (helpline and face to face)

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On-site wellbeing activities including Massages,

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Free annual flu jabs

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Plus lots more!

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to customers, great at your job and with a ‘can-do’ attitude, they want to hear from you.

You are just one click away from starting your journey …

Our client is committed to implementing our Equality, Diversity and Customer Care Policy and proactive about safeguarding vulnerable adults and children.

NO AGENCIES

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