Job Ref: 214772103

Date: 2021-09-29 12:02:48

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Sales Co-ordinator
Sales Support · Milton Keynes, Buckinghamshire
Hours of work: 37.5 hours per week 08:30 – 17:00
We're recruiting for an experienced Customer Care / Sales Coordinator to join our client's busy team based in Milton Keynes. You'll be working within the sales order entry team, processing multiple orders (30-40 per week) within agreed service level agreements for key account customers.
About the Role:
Offering advice and processing sales orders for new equipment, accessories & chemicals will be the main aspect of the role. This role will involve a lot of interaction with both existing and potential customers. Customer Care / Sales Coordinators are the main point of contact for many key customers and are required to be flexible in their working day to achieve customer satisfaction. Typically, the role will involve:
* Dealing with general sales enquiries and customer service issues
* Producing and managing sales quotations
* Processing orders and managing the administration of a number of important national accounts
* Coordinating with internal departments to assist with organising the delivery & installation of products
* Dealing with customer enquiries relating to stock, delivery dates, installation dates, non-deliveries, or customer errors
* Support to external Business Development Managers which will include administration, message taking, and diary management
* Support colleagues with workload peaks and in times of absence or vacation. This role demands an individual who is experienced in a sales support role, and B2B and/or SME background would prove a distinct advantage. Other skills and experience required include:
* The ability to cultivate professional relationships across the business in order to continuously develop commercial acumen.
* Methodical, organised, and able to manage time and work under pressure to tight deadlines.
* Able to manage the demands of numerous tasks. while demonstrating the mindset of a team player.
* Fantastic telephone manner, able to remain calm under pressure and to deal with demanding customers.
* Self-motivated and a good self-manager.
* Excellent written and oral communications skills, IT literate (Outlook, Word, Excel, etc.), plus working knowledge of CRM software.
* Strong mathematical skills are key for this role.
* Working knowledge of SAP is essential.
* Experience in the catering & hospitality industry would be desirable. This role is formally office-based; however, Hybrid / Flexible working is currently on trial in the organisation.
What's in it for you?
* Competitive salary
* Contributory pension
* Life assurance
* 24 days annual leave plus bank holidays (increasing with length of service)
* Employee Assistance Programme
* Annual flu vaccination voucher
* Staff perks & savings scheme for high street and online retail
* Free parking, tea, and freshly ground coffee
* Dress down days and staff events
If you're interested in this role, please click APPLY NOW, we'd be happy to hear from you

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