Job Ref: 215914341

Date: 2022-02-28 14:06:58

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JPIMedia / The SmartList are advertising on behalf of VSM Abrasives Limited.

VSM Abrasives Limited is the UK subsidiary of a German plc selling a wide variety of Abrasive products through Distributors and direct to End Users. Stock is manufactured in Germany and supplied from a third-party UK warehouse.

You will be part of a small team in a modern open plan environment responsible for the efficient handling of sales orders and helping to improve the productivity of Area Sales Managers by dealing with customer queries and fielding calls.

This key position contributes to the quality of customer service and the achievement of sales targets

Key requirements are a desire to engage with customers, resolve both customer and colleague’s queries properly, an attention to detail, good organisational skills and flexibility.

Main Duties & Responsibilities of the Sales Administrator:

* Process customer orders received by email and phone promptly and accurately and confirm order status with customer

* Provide support for the Area Sales Manager (ASM) as and when required

* Produce customer quotations via Area Sales Managers

* Produce regular management information such as weekly sales figures for the MD and ASM

* Resolve customer queries e.g. on price, products, deliveries etc.

* Process customer complaints, liaise with ASM and/or production to resolve and implement solution

* Assist Finance Manager with invoice queries to ensure prompt payment

* Assist with holiday cover for colleagues to include stock administration e.g. stock receipts and despatches

* Process sample orders and manage delivery to Area sales Managers and customers

Desirable Experience & Skills for the Sales Administrator:

* Two years prior experience in a customer service team

* Computer skills to include Email, Excel and Word

* Knowledge of an integrated ERP for order and stock processing

* Strong written and oral communication skills, able to articulate information clearly and concisely.

* Experience resolving queries promptly and understand the route cause

* Implementing and managing price increases

* The ability to be flexible and work independently

* Solid organizational skills and ability to meet deadlines

* Understanding timings and challenges of a manufacturing Supply line

* Hands-on with the desire to understand the business

* Friendly, excellent phone manner

Does this sound like you? If yes then please hit the apply button now.

You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps.

Vacancy: Sales Administrator

Location: Milton Keynes

Salary: £18,000 – £22,000 DOE

Contract Type: Permanent

Hours: Monday – Thursday 8.30am-5.15pm (30 min lunch break) Friday 8.30am – 1pm

Reference: JS1122

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