Job Ref: 215015105

Date: 2021-10-27 15:48:26

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Our client, based in Bletchley, is looking for 2 x experienced Customer Service Sales Administrators to work in their busy office on an initial 6 month contract, potentially turning into a permament role.

The role will consist of:
Handling all incoming customer queries and questions via emails/phone
Providing quotations
Processing orders correctly in a timely manner as per Company procedures
Maintaining customer prices when required
Dealing with customer queries in regard to pricing, orders, stock availability, delivery status etc.
Ensuring that customers are kept informed about progress of orders, informing customers of any delays
Working closely with internal departments and accounts managers to achieve best outcome for customer orders and requests
Producing despatch notes and liaising with freight forwarders
Referring problematic issues to management
Resolving customer complaints and issuing debit/credit notes as needed
Maintaining an accurate Customer Relationship Management (CRM) database by creating and updating client information
Handling payment transactions over the phone when necessary
Monitoring, completing the weekly KPI
Ad Hoc Administrative duties from time to time with the Customer Service Manager
Adhering to a Company's policies and procedures at all times when assisting customers
The ideal candidate will possess the following skills:
Experience ( minimum 2 years) working in a busy Customer Service / Sales office environment
Experience of SAP is a plus however training will be provided
Pro-active, reliable, self-motivated with strong communication skills, willing to contribute to the wider team
Ability to multi-task
Experience of Excel
The hours are Monday to Friday, 09.00hr to 17.00hr with a 45 minute break for lunch.

Due to the current situation with Covid-19, Chemetall employees are working from home 50% of the time. There are two "bubbles" of employees, working alternate weeks in the office. Chemetall will provide all candidates with a laptop to access their network and any other equipment/stationery required

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