Job Ref: 216000368

Date: 2022-03-09 12:22:10

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Role: Operations Executive
Location: Milton Keynes
Salary: £20,000 – £24,000 + benefits

Our client is looking for an Operations Executive to join their rapidly expanding team based in Milton Keynes. As a National multi-tenant SaaS system which hosts B2B loyalty programmes for international brands such as Michelin, Kimberly Clark, Miele and Vodafone, they have seriously ambitious and achievable growth plans for the year ahead and are on a mission to help ambitious businesses build more rewarding relationships with their employees and customers.

Working within the Operations department, the Operations Executive will support the wider team with the ongoing management and development of our market leading rewards and perks catalogues. You will pride yourself on delivering best in class customer service, working closely with both clients and internal teams including Client Success, Technology, Creative and Finance across a variety of exciting projects. In addition, you will work closely with supply partners to ensure that client expectations are being exceeding at every touchpoint.

You'll be a self-starter, who's able to work under pressure, multi-task with ease and communicate clearly across a variety of channels. You will require a good working knowledge of MS Office, particularly Excel. This role would suit an ambitious graduate or experienced administrator looking to take the next step in their career with an exciting business that is growing rapidly and will give you the chance to do the same.

Core Responsibilities:
First point of contact for customer service queries
Sourcing new and interesting rewards and perks
General reward catalogue administration
Operations support for Customer Success and Creative teams
Support with creation and delivery of project plans
Creating engaging reward promotions
Shipping rewards and placing supplier orders
Dealing with bespoke reward requests
Supporting with Finance tasks
Maintaining process guides and other relevant documentation

Personal skills required:
Strong and accurate communication skills (both written and verbal)
Able to work with data and provide insight as appropriate
Excellent organisational and problem-solving skills, with the ability to multi-task
Goal focused, able to work under pressure and to set SLAs
A positive, pro-active attitude and a willingness to learn and develop
Good level of commercial awareness

What you'll get:
A fast paced and friendly culture with training and career progression
Ownership and tons of opportunity to make an impact
Generous holiday allowance (increasing with length of service)
Internal reward and recognition programme
Health and wellness benefits, perks and more

Profile Resourcing is acting as an Employment Agency in relation to this vacancy

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