Job Ref: 213577530

Date: 2021-04-20 11:04:41

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Main Purpose:

The role is to ensure the efficient execution of day-to-day commercial operations, encompassing but not limited to tasks related to customer services, report preparation, product onboarding documentation, the monitoring of order fulfillment performance,

The person will report to the International Sales Director with a dotted line report into the International Commercial Manager

This role is initially designed to free the International Commercial Manager from day-to-day administrative tasks so as to support the rapid expansion of the international business.

The person in the role will need to build strong relationships with Marketing, the Digital team, and the Supply Chain team.

Main Accountabilities:

To ensure that:

Able to manage the day-to-day relationship with customer service agencies, and deal with any escalations as and when they occur

Create and send professional emails from Shopify, having sourced accurate translations in all different languages needed.

Create tags on orders of interest/issue in all markets

Own, update and continually evolve the script document that the Customer Services team refer to

Complete daily checks on orders within all markets, challenging any local fulfillment service provider if lags or anomalies take place

Conduct a daily moderation check of FaceBook, escalate any issues where necessary – blocking or hiding where needed

Interact with customers as and when required.

Maintenance of the Product Information Document

Complete and submit onboarding documents to necessary agencies

Complete and submit required data to landing page checklists

Collate, google translate, and then classify any social media comments

Generate weekly and periodic social media comment reports by market

Principal Skills and Attributes Required

A savvy individual that can work on their own initiative

Able to identify issues and look to make recommendations or correct where possible

Confident in dealing with customers issues and questions

Self-motivated to deliver expectations

Articulate enough to make sure that what they produce is accurate and on-brand

Behaviors:

Customer Focused – Puts the customer first, making sure they provide a professional and timely response

Team Player – Demonstrates good teamwork through a collaborative and supportive approach. Is confident and energetic. Actively participates as a member of the team and works towards team goals. Builds great relationships by being positive, enthusiastic, and friendly. Has a sense of fun at work.

Attitude – Displays a positive "can do" attitude. Open and honest in their interaction with others to create a win-win solution

Flexible Approach – Confident and energetic with a willingness to take on new and different activities. Flexible approach to work, with a willingness to accept the peaks and flows and changes in workload

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