Job Ref: 212910331

Date: 2020-12-16 09:19:28

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Job title: Office Assistant (14-month Customer Service Practitioner Apprenticeship)

Reports to: Operations Manager

Location: Working from home and the Fund’s office (Naphill, Buckinghamshire)

Hours: 37.5 hours per week.

Key Purpose: 

Providing administrative support to all Fund departments the Office Assistant will work closely with the Operations Manager to ensure effective and efficient support is provided at all times.

Key responsibilities of the role include: 

Administrative Support

Providing telephone and reception support for incoming calls and visitors.
Ensuring a positive impression of the Fund is provided at all times.
Liaising with external stakeholders ensuring positive messaging is provided at all times.
Managing the Fund’s shared inboxes for enquiries.
Managing the organisation of business travel and accommodation.
Supporting the organisation of events.
Providing support for the negotiation of external supplier contracts and fees.
Inputting of data and collation of reports on the CRM system.
Providing support to the Grants team including assisting with the processing and initial evaluation of grant applications.
Assisting the Grants, Marketing and Finance departments.
General

Ensuring compliance with the Fund’s policies and procedures in all aspects of work.
Ensuring that records are filed and stored in accordance with Data Protections requirements.
Undertaking e other duties as may be reasonably required in support of the Fund’s objectives and any other duties as may be identified by the Operations Manager.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments in the charity.

Person Specification

Possess a minimum of 5 GCSEs (grades 4 and above).
Able to work on own initiative.
Dependable and reliable, able to keep calm and productive under pressure.
Able to maintain confidentiality and deal with sensitive information.
Desirable Experience:

Excellent IT software skills, particularly Word and Excel.
Ability to build rapport quickly.
Planning and organisational skills.
Self-starter.
Full UK driving licence.
If this sounds like the opportunity for you, please apply ASAP.

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