To handle all new members coming onboard and existing members that may need support, they are looking to recruit a Membership Officer to join their team.

This is an ideal role for a Graduate who has got at least one years experience within the workplace in an administrative/customer focussed role.

Main Duties and Responsibilities:

* First point of contact for new and existing members providing excellent customer service on all membership related issues

* Responsible for the application and onboarding processes for new members

* Responsible for the assessment processes including hosting online interviews

* Administrative functions such as, processing payments and Bulletin subscriptions

* Actively support development of the new CRM, CMS and automated workflow processes

* Contribute to the sustainable operation by developing new initiatives for income generation

* Working with the Membership Manager, co-ordinate the membership renewals process

* Providing support to the Membership Manager for ongoing projects and development of membership services

* Understand other team roles and cover for colleagues as part of a dynamic small team

* Contribute to the development of the organisation in line with our strategic objectives

* Occasional weekend/overnight attendance at events

Essential Requirements

* At least one years’ experience working in the field of customer service

* Strong administration, time management and communication skills.

* High level of literacy to provide quality written and verbal communications

* High level of computer literacy with good MS Office skills & experience of updating webpages.

* Proven experience working as a team player, having a flexible approach to work and ability to prioritise

* Ability to use initiative and be innovative to improve the quality of our service and products

* Demonstrates professional attitude with tact, integrity and sensitivity at all points of contact

* It would be an absolute advantage if the candidate has worked in a role involving memberships or onboarding.

* Has a degree level qualification or equivalent, and has written and verbal skills in a second language.

Please note because of the volume of applications we may get for this role, we may not be able to respond back to all candidates. If you haven’t heard with a week of applying, I’m sorry but you have been unsuccessful